Logitech Mouse Not Working with Catalina

You can make it work

You need Logitech Control Center

Software Version: 3.9.9

You can download it here:

https://support.logi.com/hc/en-gb/articles/360025297833

Make sure it is installed correctly as described here:

https://support.logi.com/hc/en-us/community/posts/360036740513-Important-information-for-Logitech-Control-Center-and-macOS-Catalina-Update-LCC-before-installing-macOS-Catalina

-If you didn't install the updated LCC before updating to Catalina, you will probably need to restart your computer in recovery mode, to restart again to install it correctly.

 Launch Terminal from /Applications/Utilities folder

Run the following command :

kextstat | grep -i Logi

105  1 0xffffff7f8252b000 0x47000  0x47000 com.Logitech.ControlCenter.HIDDriver (3.9.9) BB513FDB-C9C7-3A6F-AD71-58CDD322B095 <104 76 49 25 6 5 3>

  106  0 0xffffff7f82582000 0x16000  0x16000 com.Logitech.Unifying.HIDDriver (1.3.9) 4E15EC6B-3BB3-3644-B366-F5EFB857C2BB <105 104 49 25 6 5 3>

If the “com.Logitech.Unifying.HIDDriver” is any version other than 1.3.9, then the new driver was not properly loaded by macOS Catalina. To fix this issue, please try the following steps:

1. Start your system in Recovery Mode:

- Restart your computer (From the menu bar, click on the Apple logo and select Restart)

- Hold the "Command" and "R" keys until the Apple logo appears.

2. You should see "macOS Utilities" screen, if not, repeat step (1).

Close this window using the red button on the top left

4. Click on "Choose Startup Disk..."

Then select "Restart.."

Lastly, select "Restart" again - you may see a spinning icon for a few minutes before rebooting.-

Also make sure the updated LCC has monitoring access as described here:

https://support.logi.com/hc/en-us/articles/360023202814

I have the same mouse and it worked after following these steps.

Hi there! I was having a similar issue with my mouse (M310) I tried everything but nothing seamed to work. Finally I was trying to fix other issue and came across a solution that solved both: use this terminal command to reset the Accessibility permission database: tccutil reset Accessibility.

Just remember to write down all the apps that are in the Accessibility tab in the Security & Privacy to put it back.

PS: I had previously removed the Logi Daemon and Options but apparently that alone doesn't work. You need to run the command. Don't forget to write down the names of the apps before you do that.

Hi there! I was having a similar issue with my mouse (M310) I tried everything but nothing seamed to work. Finally I was trying to fix other issue and came across a solution that solved both: use this terminal command to reset the Accessibility permission database: tccutil reset Accessibility.

Just remember to write down all the apps that are in the Accessibility tab in the Security & Privacy to put it back.

PS: I had previously removed the Logi Daemon and Options but apparently that alone doesn't work. You need to run the command. Don't forget to write down the names of the apps before you do that.

Guys I had the same exact problem with my Mx Master and I just solved it by adding the mouse via the Logi Options. When ever I tried to add the mouse via Bluetooth preferences it would never work but as soon as I tried it trough the logi option I worked right away. It also ends up in Bluetooth presences but it gets ther via logi Options I guess it makes a difference!

hope it helps

Looks like you need to specify the start up disc in recovery mode and reboot after installing logi firm ware and other logi utilities. It worked with my M705.

https://support.logi.com/hc/en-us/community/posts/360036740513-Important-information-for-Logitech-Control-Center-and-macOS-Catalina-Update-LCC-before-installing-macOS-Catalina?flash_digest=cae8060b0fa50e352346c47c204554e9330e7aba

Marcjacobharris Said:

”Logitech Mouse Not Working with Catalina: [...]Reading earlier blogs from Catalina beta, I see this issue was raised. Is there a fix? Is Apple aware of this?”

———-

Make Apple Aware of this:

Do your Part in this.

Go Here: Feedback - MacOS - Apple Support

Provide Apple feedback on this. Select:

• “Bug Report” for the “Feedback Type”
• “Peripheral/Device Support” for the “Feedback Area”

Same problem. I am able to manage it by restarting the machine. Once that happens, the mouse starts working again. I hope Logitech updates their firmware very soon.

There is a Firmware Update Tool but it only applies to version 10.14 (Mojave).

If you restart your mac, then your Logitech Bluetooth devices will reconnect. It's a pain but it's a temporary work around until Logitech comes up with a new update.

GGBApple Said:

"Any hardware updates available"

See if the Keyboard is Even Paired:

View Bluetooth in System Information.

1. Go To: Finder menu
2. Hold Down: Shift key
3. Select: System Information
4. Open: Hardware List
5. Click: Bluetooth
6. View: Devices (Paired, Configured, etc.):

-----

As for the updates: What is the model of the dongle? What is the model of the keyboard I can only accuse it is Logitech. Also, press the Sync Button on the bottom of the keyboard. See if it recognizes it.

I tried with Logitech's "Logitech Control Center" (lcc3.9.9 and lcc3.9.9j - whatever their difference may be), which are linked to on this page: https://support.logi.com/hc/en-us/articles/360025297833. The effects were disastrous: Not only did my various Logitech mice not work, but my Apple (!) keyboard was also blocked. This made recovery difficult because I was not able to enter a password to uninstall the broken Logitech drivers. If you try it, make sure you have access from another computer, e.g. using ssh.

Support Bot — Near bottom and right of page.

Using their site, I come across this little robot-support guy. So use the site and see if it pops up. It pops up intermittently. It would be great to chatting with Logitech to figure this out.

I'm having the problem on a consistent basis, but I'm using a USB-C dock with the logitech dongle attached to the dock. Every time I plug in to the dock, it doesn't recognize the devices (mouse & keyboard), but if I restart the computer, it'll recognize it each time.

Hopefully this works for you until we get a new firmware release from Logitech

An explanation from Logitech here: https://support.logi.com/hc/en-us/articles/360023202814

Strange.

Give Logitech a Call.

https://support.logi.com/hc/en-us/articles/360024350334