An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

What causes this particular error and what can I do to mount this drive or retrieve the data from it?


iMac Line (2012 and Later)

Posted on Oct 9, 2019 3:22 AM

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Question marked as Top-ranking reply

Posted on Dec 17, 2019 5:37 PM

I ran into this issue with a Western Digital 2TB drive... I had seen some irreperable disk errors and was ironically, attempting to back the drive up so I could reformat it... so, I was panicking because I've got some important data on the drive and was starting to research data recovery tools. After messing around and doing some research, I discovered the system was trying to run a filesystem check on it and was getting hung up.


I opened a terminal window and entered the following commands

$ ps -ef | grep fsck  
$ sudo kill [pid from above] 


BAM! Disk mounted just like that.


At this point, I opened Disk Utility and ran First Aid... which ironically unmounted the drive and then got hung up again... DUH! So had to repeat the process. At this point, with the drive mounted, I backed up the drive and reformatted it.


Hope this helps.


273 replies

Apr 12, 2021 10:22 AM in response to mhicks

I think i have stumbled upon a solution. It's not ideal, but this is what i found to work consistantly.


  1. > Logout
  2. Log back in


thats. it!


If that doesn't work, try to shutdown and then start again. But for me just logging out and logging back in seems to have done the trick.


It's super annoying to do every-time i need to connect a device. but for now it seems to have worked.



Jun 6, 2021 6:23 AM in response to mhicks

I almost cried when this just happen to me on Sandisk 1TB SSD (only a week old).

Fortunately I have manage to Mount the disk again without losing any data.

Open Activity Monitor > highlight Disk and search for fsck > Double click fsck > click Quit > choose Force Quit, the external drive immediately appeared on the desktop with full access to all files 😮‍💨

I eject the disk correctly each time yet have found I need to complete this action to access the disk each time I connect it.

Jul 14, 2021 12:43 PM in response to mhicks

So I tried everything, absolutely EVERYTHING and currently I have Catalina, tried to update to Big Sur but since I have a MacBook Air I don't have a lot of space for that. What worked for me was going to Launch Pad - Open Activity Monitor - and then Force Quit fsck_ext. After that my external hard drive magically appeared on my screen again! I was this close "." to buy a new hard drive.

Aug 12, 2021 7:01 AM in response to mhicks

I've had this issue with 2 separate hard drives and I got both to work!! It really is Catalina or what ever OS software you're using most likely. I always find a solution and forget to post it. Ultimately it comes down to just leaving your ex-drive plugged in for extended period of time and it should show follow steps below!


Step 1. Open Finder

Step 2. Go To Applications

Step 3. Go to Utilities

Step 4. Go to Disk Utility

Step 5. Your drive should appeared greyed out on the left hand side under "External"

Step 6. Click on the drive you'd like to mount

Step 7. Click on Mount (should be next to restore at the top under "Disk Utility"

Step 8. You should get an error message click ok

Step 9. Click on mount again you'll continue you to get the error message so rinse and repeat

Step 10. After 3 or however many attempts you've made to mount your hard drive just leave it plugged in

Step 11. Leave drive plugged into Mac and it should mount within 30 minutes or so after your failed mount attempts

Apr 8, 2022 4:28 PM in response to mhicks

I had the same problem. It was caused by the drive being removed without being ejected correctly. I tried a few of the solutions but the thing that worked was actually just waiting like 20 minutes and it eventually sorted itself out. Someone else said it on here but the more data you have on your drive the longer it takes to figure itself out. So I would try giving it a few hours before going into the terminal or buying expensive apps.

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An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

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