An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

What causes this particular error and what can I do to mount this drive or retrieve the data from it?


iMac Line (2012 and Later)

Posted on Oct 9, 2019 3:22 AM

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Question marked as Top-ranking reply

Posted on Dec 17, 2019 5:37 PM

I ran into this issue with a Western Digital 2TB drive... I had seen some irreperable disk errors and was ironically, attempting to back the drive up so I could reformat it... so, I was panicking because I've got some important data on the drive and was starting to research data recovery tools. After messing around and doing some research, I discovered the system was trying to run a filesystem check on it and was getting hung up.


I opened a terminal window and entered the following commands

$ ps -ef | grep fsck  
$ sudo kill [pid from above] 


BAM! Disk mounted just like that.


At this point, I opened Disk Utility and ran First Aid... which ironically unmounted the drive and then got hung up again... DUH! So had to repeat the process. At this point, with the drive mounted, I backed up the drive and reformatted it.


Hope this helps.


273 replies

Apr 8, 2022 4:28 PM in response to mhicks

I had the same problem. It was caused by the drive being removed without being ejected correctly. I tried a few of the solutions but the thing that worked was actually just waiting like 20 minutes and it eventually sorted itself out. Someone else said it on here but the more data you have on your drive the longer it takes to figure itself out. So I would try giving it a few hours before going into the terminal or buying expensive apps.

Nov 15, 2019 8:39 AM in response to mhicks

My Lacie 2TB portable hard drive suddenly couldn't be mounted on my Macbook Pro (Running Catalina) after it shut down because of low battery power. When I restarted... nothing. I tried to mount it on my MacPro, (High Sierra), same thing and I freaked.

After reading here that all I had to do to restore it, is wait, I didn't think it could be that easy... but it was. It took about an hour, leaving the drive connected before the computer could mount the drive. All is good.

Dec 15, 2019 11:12 AM in response to mhicks

Interestingly I ran into the same issue with my new MacBook usb-c and Catalina. After I accidentally unplugged the external drive (sometimes it just removes itself, probably due to power issues) I can't mount the drive anymore. Its a portable 4TB WD drive USB3 with extfat. If I mount it on Linux on another computer it works again. It's a nasty workaround but it works for me.

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An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

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