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An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

What causes this particular error and what can I do to mount this drive or retrieve the data from it?


iMac Line (2012 and Later)

Posted on Oct 9, 2019 3:22 AM

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Question marked as Top-ranking reply

Posted on Dec 17, 2019 5:37 PM

I ran into this issue with a Western Digital 2TB drive... I had seen some irreperable disk errors and was ironically, attempting to back the drive up so I could reformat it... so, I was panicking because I've got some important data on the drive and was starting to research data recovery tools. After messing around and doing some research, I discovered the system was trying to run a filesystem check on it and was getting hung up.


I opened a terminal window and entered the following commands

$ ps -ef | grep fsck  
$ sudo kill [pid from above] 


BAM! Disk mounted just like that.


At this point, I opened Disk Utility and ran First Aid... which ironically unmounted the drive and then got hung up again... DUH! So had to repeat the process. At this point, with the drive mounted, I backed up the drive and reformatted it.


Hope this helps.


273 replies

Dec 15, 2019 11:12 AM in response to mhicks

Interestingly I ran into the same issue with my new MacBook usb-c and Catalina. After I accidentally unplugged the external drive (sometimes it just removes itself, probably due to power issues) I can't mount the drive anymore. Its a portable 4TB WD drive USB3 with extfat. If I mount it on Linux on another computer it works again. It's a nasty workaround but it works for me.

Dec 15, 2019 11:21 AM in response to ankolb

I need to try in on Linux then...i have tried all options even thinking to reformat the drive and then restore the files but then i know there is a possibility that i wont be able to rescue the files or just jpg files will be rescued (i want my RAW files) paying to fix my drive is not an option.. frustrating and thinking it has something to do with Seagate wanting more cases to fix with the pixel8. Or apple not supporting seagate older drives. Just so many theories!

Dec 28, 2019 3:01 PM in response to alex142000

Initiate Terminal mode.

At prompt, key first command and hit return/enter:

[user]$ ps -ef | grep fsck

You should see something like the following, the first three bytes from which is the PID:

  501   680   653   0  2:55PM ttys000    0:00.00 grep fsck

...Now at the prompt, you key the second command with the applicable PID:

[user]$ sudo kill 501

It might work for you (I hope it does). It did not solve my issue, and tainted disk still won't mount and I continue to see the same error as OP.

Jan 3, 2020 7:06 AM in response to mhicks

Answer: it's frustrating, but you have to wait. As per earlier responses: "[the] Drive mounts itself after it's checked for errors. It just takes time."


Here's what's going on: likely, you removed the drive manually last time instead of ejecting it (i.e. unsafely). This forces Catalina (and maybe some other OSs, I haven't checked) to run a safety check on the data in each partition on that drive once it's reinserted to make sure nothing's corrupted. If you look at the operations using CPU time on Activity Monitor (or similar), you'll see something called 'diskarbitrationd' utilizing around 50% cpu. That's the scanning process at work. If you don't see that, something else might be up. If you do... yeah, just wait. It'll mount eventually, and provided you eject safely in the future, this'll be a one-time thing.



Jan 4, 2020 9:59 PM in response to mhicks

I just ran into this problem. In disk utility make certain that you're seeing all of the drive and partitions via the view button in the upper left hand portion of the screen. View all.

I had been trying first aid on the named partition and not having any luck. If you attempt first aid on the 'master boot' main part of the drive (usually has the manufacturers name, Apple, Samsung, Western Digital, etc. ), I had success bringing the drive back up that way.

I've been confused that the new OS doesn't show me all of the drive in disk utility. Let me know if that works.

Feb 1, 2020 12:49 AM in response to mac1317

mac1317's help worked when I had a disc that wouldn't mount..... now just helped my Time Machine disc that I was error checking with Disk Utility. I did this before and it took over an hour but sorted itself out and I eventually could press "done".

Not today, started, went out, came back 4 hours later and it was still "checking catalogue" (or something!)


Opened Activity Monitor and there at the top of the process list was ....... consuming a whopping 3+ Gb of memory!

Killed it, Disk Utility immediately said it had failed to verify or repair disc but at least I could get out of it!! Just checked this disc, all info still there, Time Machine working OK so no harm done.


However, that process needs looking at!


[Edited by Moderator]

Feb 4, 2020 12:37 PM in response to mhicks

I had this same issue. I purchased a Lacie d2 10TB external hard drive which is "designed for mac". Maybe it is a Catalina thing but I was getting the same error. The first time I plugged it in it mounted and the system asked if I want to use it as a Time Machine Backup drive, and thats what I wanted. The moment i Clicked "Use as Backup drive" I was prompted with the error and now it was greyed out and I run to this issue. What worked for me in the end was formatting the drive ti MacOS Extended Journaled, and now it seems to work.


I do realize that there are many people that don't want to format their drives. This issue happened to me with a brand new drive so the formatting wasn't a big issue for me since the drive was already empty. So this tip is to them who are having this issue with new drives!

Feb 14, 2020 8:19 AM in response to Duchy777

I see. So on the first window, the type for the External drive is Disk. The type for the actual drive, under that is USB External Physical Volume, neither of which, I believe, is one of the types you can do a mount on in Terminal. So, it's not NTFS or FAT32, as far as I can see.


Correct me if I'm wrong, but I don't believe that data is helpful for mounting the drive or other drives like it.

Feb 22, 2020 6:43 PM in response to SAL0808

I have the same problem. My system just updated to Catalina 10.15.3. My main HDD worked fine until the update completed and the computer rebooted. It is now disabled and nothing is bringing it back. Quite upset, as I am now running off of the much smaller fusion SDD, and appear to have lost access to all my data stored on the HDD.


This is a software issue, not a hardware issue.

An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

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