An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

What causes this particular error and what can I do to mount this drive or retrieve the data from it?


iMac Line (2012 and Later)

Posted on Oct 9, 2019 3:22 AM

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Question marked as Top-ranking reply

Posted on Dec 17, 2019 5:37 PM

I ran into this issue with a Western Digital 2TB drive... I had seen some irreperable disk errors and was ironically, attempting to back the drive up so I could reformat it... so, I was panicking because I've got some important data on the drive and was starting to research data recovery tools. After messing around and doing some research, I discovered the system was trying to run a filesystem check on it and was getting hung up.


I opened a terminal window and entered the following commands

$ ps -ef | grep fsck  
$ sudo kill [pid from above] 


BAM! Disk mounted just like that.


At this point, I opened Disk Utility and ran First Aid... which ironically unmounted the drive and then got hung up again... DUH! So had to repeat the process. At this point, with the drive mounted, I backed up the drive and reformatted it.


Hope this helps.


273 replies

May 31, 2021 8:06 PM in response to Argee77

Sadly, First Aid didn't do much, as the problem was specific to one machine. I ended up splitting up the group of disks and backing up my data using a third party program called Sync Folders Pro. As I did the backup, I noticed that the drives were very slow. Checking on the speed, I discovered that they were operating at only 30 Megabytes a second. Normally, they work at 140, so this is a significant slowdown. I checked the hub they were plugged into, by speed testing an SSD, and that was fine. In the end, I had to do the backup one drive at a time, with the backup and source drives plugged directly into the machine and swapping them as required. That was the only way to get them back to full speed and have the backup take 2 days, instead of more than a week. The reason for the slowdown and the drives refusing to work together remains unknown, but with only having 2 USB ports on my Mac Mini (and 4 Thunderbolt ports), there is no way I can plug all the drives in directly. With so few ports, they are needed for other essential devices (like my eGPU).


On the good side, the backup was completed, even if it wasn't via Time Machine, and I have a NAS due to arrive tomorrow. To me, a NAS is the only real solution to the ongoing issues with hard drives that macOS has (lack of ports, random disconnections, slowdowns, disappearing drives [that are mounted but don't show up on the desktop], random disk errors, permission problems, etc.)

Jun 28, 2021 2:25 PM in response to Steven_Gill

Tried that, didn't work. Couldn't even reformat the latest drive using using Disk Utility. It refused to do it. Plugged the drive into a Windows machine and reformatted it there to NTFS. Then plugged it back into the Mac and Disk Utility was able to do its job. Then recovered the drive (it was full of cloud data, so nothing lost). Not the first time I've had to do something like this, as this SSD was a replacement for an earlier drive that was rendered irrecoverable by the same bugs. I'm just glad the new drive is still usable, but I'm well aware that all external drives are now at risk and can be rendered inaccessible at any time. Have already transferred as much data as possible off external drives and onto my NAS. Drives with data that is not used every day, I have unplugged from my machine so the OS can't affect them.

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An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

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