An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

What causes this particular error and what can I do to mount this drive or retrieve the data from it?


iMac Line (2012 and Later)

Posted on Oct 9, 2019 3:22 AM

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Posted on Dec 17, 2019 5:37 PM

I ran into this issue with a Western Digital 2TB drive... I had seen some irreperable disk errors and was ironically, attempting to back the drive up so I could reformat it... so, I was panicking because I've got some important data on the drive and was starting to research data recovery tools. After messing around and doing some research, I discovered the system was trying to run a filesystem check on it and was getting hung up.


I opened a terminal window and entered the following commands

$ ps -ef | grep fsck  
$ sudo kill [pid from above] 


BAM! Disk mounted just like that.


At this point, I opened Disk Utility and ran First Aid... which ironically unmounted the drive and then got hung up again... DUH! So had to repeat the process. At this point, with the drive mounted, I backed up the drive and reformatted it.


Hope this helps.


273 replies

Nov 15, 2019 10:07 AM in response to roman127

@roman127 right...even though I called the apple support and they claimed it is something to do with my drive. They said they could send me to Seagate support. I didnt think it was anything to do with Seagate but I tried going through Seagate's website. It looks like they have a data recovery app called pixel8 and it could read my drive, just wouldnt mount but it discovers the files I have in the drive. It will cost $99US for a year of subscription to recover my HD. I wonder why they came up with this software pixel8. I also found out that Seagate does not have a lot of support on Mac side. On PC side they have firmwares and softwares. So I am not sure what the problem between Seagate and Apple is, not supporting each other. For customers, we are in the middle and cant get our problems solved.

Dec 28, 2019 3:01 PM in response to alex142000

Initiate Terminal mode.

At prompt, key first command and hit return/enter:

[user]$ ps -ef | grep fsck

You should see something like the following, the first three bytes from which is the PID:

  501   680   653   0  2:55PM ttys000    0:00.00 grep fsck

...Now at the prompt, you key the second command with the applicable PID:

[user]$ sudo kill 501

It might work for you (I hope it does). It did not solve my issue, and tainted disk still won't mount and I continue to see the same error as OP.

Feb 1, 2020 12:49 AM in response to mac1317

mac1317's help worked when I had a disc that wouldn't mount..... now just helped my Time Machine disc that I was error checking with Disk Utility. I did this before and it took over an hour but sorted itself out and I eventually could press "done".

Not today, started, went out, came back 4 hours later and it was still "checking catalogue" (or something!)


Opened Activity Monitor and there at the top of the process list was ....... consuming a whopping 3+ Gb of memory!

Killed it, Disk Utility immediately said it had failed to verify or repair disc but at least I could get out of it!! Just checked this disc, all info still there, Time Machine working OK so no harm done.


However, that process needs looking at!


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An external disk refuses to mount, com.apple.DiskManagement.disenter error -119930868.

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