10.15 Catalina....bricked my Mid 2014 13" Macbook Pro? Blinking file icon

On 10/07/2019 I saw the update for 10.15 pop up in system preferences, and downloaded and attempted to install it. I clicked install once it downloaded and then walked away. Like I normally do.


When I return to my Mac, it is sitting there with the blinking file icon. here


WHAT I HAVE TRIED:

reset SMC

reset PRAM

Disconnected battery, held power button for 5 seconds (same as SMC reset I think)

(⌘)-R

(⌘)-R-option

(⌘)-R-option-shift

Removed SSD and tried to boot into internet recovery without it (done on the same machine in the past)


I also tried any and all other key combos I could find, but it seems it just does not want to boot into anything at all. I have a 10.14.5 bootable disk and time machine back ups, but cannot seem to get the machine to a point where I can use them.


The computer was perfectly fine before I pressed install, never had any issues with this machine. Any ideas? To me it seems the Catalina upgrade corrupted the firmware on my logic board. Did the Catalina update brick my logic board?


I also had a call with Apple phone support. They were not able to help me. They suggested it was hardware related and had nothing to do with the software. I disagree. Another user seems to have the exact same issue, linked below on apples website. If you have this issue it is not a hardware failure coincidentally at the time of the Catalina install! There are others with this issue. It is the 10.15 software that has caused this problem!

 link

Posted on Oct 9, 2019 5:23 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 17, 2019 4:15 PM

Fixed my 2014 MBP with the above issue.


My issue was the same as the OP: Flashing ? folder and computer unresponsive- no recovery mode, not bootable from USB.

Genius Bar answer was the same as we've heard- underlying hardware problem exacerbated by the update, only option being $600 logic board and SSD replacement.


Another thread suggested a solderless EFI unlocker chip, which I obtained from macunlocks.com (to which I have no affiliation.)

I was immediately able to boot into recovery mode, so was very encouraged.

I was initially not able to install from a bootable USB installer, getting an error that the hard drive needed a firmware update.

In Disk Utility (accessible from recovery) I erased the HD, then partitioned it from APFS back to MacOS Extended (Journaled).

After that, the bootable USB installer worked perfectly.


I hope this helps others. And for some of us, at least, this certainly is strong evidence that a firmware corruption is possible during the OS update, and not always an underlying hardware defect.

Similar questions

109 replies

Oct 15, 2019 1:14 PM in response to Mac Gary

"and this happened exactly while updating from Mojave to Catalina (as many of us here)."


And what would you say about the rest of who didn't have an issue with the Catalina install like me? I mean, we all are using Mac hardware right? We're all installing Catalina right? Then please explain it to me. I would love to hear your explanation of why many of us had great success with installing Catalina. And please don't reply with ignorance saying we are lucky. That's a copout reply.


"Believe me I am Mac user from 2006 and have some decent knowledge of what the software compatibility issue is vs. hardware related problem caused by firmware update initiated by the software update process."


And I'm a dedicated Mac user of 24 years with a degree in computer science. Are we now measuring who's more experienced with computers? Yours and other's issues are isolated. If you think Apple didn't test Catalina enough to put it out for public install then explain to me why many people have had perfect success installing it? I frequent other forums and only a handful of people are complaining while many others like me are having great success.


There's gotta be a line drawn in terms of blaming the OS and not taking into account your own hardware. Hopefully your issue gets resolved.

Oct 15, 2019 1:57 PM in response to Mac Gary

" I definitely would say not enough was sufficiently tested here (or testing stopped to soon)."



Well then the developers and public beta testers are partially to blame as Apple certainly released Catalina Public Beta and Developer builds months ago so bugs could be reported. Seems as though people just wanted to play with the OS and not report bugs during the public beta.

Oct 16, 2019 9:59 AM in response to rkcomp

"I’m bailing out of these discussions."

"There are one or two people like you who cannot understand that all I, and other people have done, is try and upgrade to Catalina via Apple’s software update service and are left with a broken computer."


Oh did you somehow forget that you replied me? I don't see any of my posts here that were speaking to you. I absolutely have a right to post my opinion and facts whether it's something you want to hear or not, but if you don't care to hear from me then you shouldn't have replied. It's hilarious at best that people like you expect the forum to join you in the anti-Apple bandwagon as if we're all in this together against the evil giant.


Here's an idea. Get your computer fixed and stop placing blame. Mine works just fine. I take care of my stuff.

Oct 16, 2019 10:10 AM in response to rkcomp

"I have done nothing wrong.

I have a broken computer.

If there was a latent defect, as I’ve said before, that is in itself a problem for Apple."


Exactly because that's pretty typical around here. Members releasing themselves of any and all blame and throwing it towards Apple and anything else. Your computer failed due to component failure. It's not due to an OS install. Keep telling yourself that. If you truly think an authorized and supported OS install would cause damage to your logic board then you really don't know anything about computers.

Oct 16, 2019 12:27 PM in response to DPJ

That's not what I said. Don't throw words in my mouth and make stuff up sir. I find it so funny how only the people with new accounts here are posting a problem. Hmm...


Excuse me, Sir, where exactly did I throw words in your mouth? I just asked you whether I got it right or wrong, that's it!

What is wrong with having new account? We all happen to have the same issue and it is normal to register and find out a possible solution, isn't?


Oct 16, 2019 2:47 PM in response to DPJ

I am not coming back here to post Apple Related issues, I had the same problem along with a lot of people here in the forums, Catalina did corrupted my computer and made it unable to do anything, I was able to fix it doing logic board level fix (no parts replaced just fixing what the OS corrupted.


So in response to everyone, the Catalina update at least the Catalina build 19A583 is corrupting your computer leaving it no more useful than a piece of aluminum to avoid papers on your desk to fly away. If you dont believe me make a quick search here in the forums and check how many people got the same issue


By the way.. Apple quickly released a new Catalina built which I assume fixes this bug, so chances are that everyone with this problem are the people who upgraded to Catalina close to its final release last week.


Best of lucks to everyone dealing with this problem with Apple..


Im bailing out this forum. regards




[Edited by Moderator]

Oct 16, 2019 5:30 PM in response to krammman

"DO NOT UPGRADE TO IOS CATALINA!!!!!!!!" there is a significant bug in the new OS or Filmic pro app"


Not everybody uses such an app as Filmic Pro. Never even heard of it. Telling people not to upgrade because of that application is nonsense. It certainly isn't Catalina that's the problem it's Filmic Pro and the developer needs to update it for Catalina.

Oct 16, 2019 8:13 PM in response to DPJ

DPJ makes some compelling arguments. Thanks DPJ.


additionally, it’s mostly older MacBooks which have been affected. I got a Surface Laptop last week but I am frankly regretting my decision. Should have bought a new MacBook instead. Regardless, Apple makes some of the most innovative hardware and software in the industry, and I believe DPJ’s argument has a lot of merit.


I looked at a lot of other forums and noticed that a lot of people have been successful in installing Catalina. Additionally, I looked at threads from last year and noticed that some users had the same pro moving to Mojave that we are now having moving to Catalina.


there are a few things that could have helped prevent this- user serviceable Boot ROM, is what I can think of. But since Apple hasn’t had that as an option for a long time, I don’t think it’s correct to complain.


@DPG Thank you for your advice

Oct 16, 2019 8:42 PM in response to Barracuda38

"Excuse me, Sir, where exactly did I throw words in your mouth? I just asked you whether I got it right or wrong, that's it!"


Your post had a snarky response to what I wrote and it had nothing to do with what I said. You were quoting me with words I never stated.


"What is wrong with having new account?"


Absolutely nothing at all, except when an agenda is the reason for it, which is pretty common here. Take a look for yourself and notice that not a single member here with a long-standing account is posting issues saying that Catalina damaged their logic board. I hope you don't think long-time members here aren't installing Catalina? We are users just like everyone else, accept we're not here to post with an agenda.


Often when a new thread is posted about an issue a laundry list of new accounts are created to exacerbate the issue. New members have actually stated that they didn't come here for help but to "troll" the forum with multiple posts in order to bully Apple into a free repair that they were quoted a repair cost for in the first place. I frequent Macrumors, Reddit, 9to5 Mac and this is the only forum where I see constant new accounts being the only ones complaining. Other forums have long-standing members and all types posting for several different things. Even when the keyboard debacle was the main topic all types of posters (including myself) complained about having a keyboard problem. That was legit.


I love helping people here but rants, unbelievable complaints and trashing of Apple I don't support.

Oct 24, 2019 7:39 AM in response to tawakoniSpecial

"Unfortunately nothing much we can do until Apple admits this issue and creates extended warranty program for it."


Firstly, this needs to stop. Every single time someone here has an issue with their Mac (when they are out of warranty) they automatically think Apple should have a repair program in place in order to rid themselves of any responsibility of paying for repairs. By that logic Apple should provide a non-expiring non-limited warranty with all products so there would be no reason to buy AppleCare. Many of us (including myself) buy AppleCare and I find it offensive that people like you come here with an attempt to bully a company into a free repair.

There's no way the installation of an OS can cause hardware failure. I'm sure the Apple stores would have no problem assisting people in or out of warranty with properly installing Catalina but if there's any hardware failure that's another issue outside of the OS installation.

Oct 24, 2019 8:15 AM in response to Mac Gary

No, maybe it's time that people recognize they don't know what they are doing when installing an OS. As I mentioned earlier I had zero issues installing Catalina. If your Mac is bricked there's two things. Hardware failure already present but didn't show up until one tries to install an entire OS or you simply don't know what you're doing in terms of installing an OS. How about explaining how I and many others installed Catalina with no bricking?

Does this OS have some bugs? Yes. But bricking the system and causing hardware failure is certainly not one of the things being shared around the web.

Oct 24, 2019 7:33 PM in response to paulfromuc

Just spoke with an Apple engineer and pointed him to this thread to ask about his thoughts. He said although this is Apple's discussion thread they are instructed to ignore all social media threads as there are constant agendas in them. He also explained to me that Catalina has had very few problems despite what is heard from the small amount of people shouting.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

10.15 Catalina....bricked my Mid 2014 13" Macbook Pro? Blinking file icon

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