black screen in Catalina

I'm suffering from a black screen on my MacBook Pro after every sleep event.

Only way out is to hit the off button and restart every single time.

Does anyone have a solution?

Thanks

Posted on Oct 9, 2019 7:04 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2019 7:03 PM

Well everyone, if you need the solution, it's possible. It's just worst-case scenario.


I can confirm that IF YOU HAVE A CURRENT TIME MACHINE BACKUP from pre-Catalina install, this problem can be fixed by doing a clean install of macOS 10.15 Catalina on a freshly formatted drive. This requires you to install macOS 10.15, set up the machine as a new computer, and then use Migration Assistant to transfer your old user data back into your machine. To follow this process:


  1. Make sure you have a working Time Machine backup from before your macOS Catalina install - DO NOT PROCEED IF YOU DON'T, or you will lose your data
  2. Boot into recovery mode by powering on the machine and holding Command ⌘ + R
  3. Use Disk Utility in Recovery Mode to reformat (erase) your system ("Macintosh HD", or whatever you named it) drive or the container that hosts the system drive and "data" drive.
  4. Select the appropriate file format for your machine's needs (seek other articles to find this out)
  5. Close Disk Utility after complete, and use the "Reinstall macOS" feature of Recovery Mode to reinstall 10.15
  6. Allow the process to complete
  7. Set up the machine as if it were a brand new device - don't transfer your data in this process
  8. Verify that your new install of macOS 10.15 Catalina is no longer exhibiting the wake/sleep issues
  9. Use Migration Assistant in the Utilities folder to transfer your user data back from your Time Machine backup to your fresh install of macOS - OR, if you prefer, take this opportunity to start "fresh" and only transfer back the specific data that you think you'd like to keep.


This is the most complete and time consuming way this could be resolved, but the issue has been solved for me. It must be caused by some sort of user-land kext or daemon, or something that is changed by performing a clean macOS 10.15 install and then transferring your user data.


NOTE: Only do this is you had the forethought to have a working and complete backup with Time Machine prior to installing macOS Catalina. I cannot stress this enough if you are new at this...


Good luck, and godspeed!

Similar questions

154 replies

Oct 17, 2019 6:49 PM in response to dw1470

Hmm that's interesting. I'm not sure why would your system indicate that - are you using any kind of external monitor that may make use of any of the drivers?


I definitely allowed me to remove it from my system without issues.


Sorry can't be of much help, other than to perhaps check with the manufacturer of your display drivers to see if they might have updated drivers?

Oct 25, 2019 11:15 PM in response to KevoMoo

Had that issue a few times, now no longer happening getting something else but more serious. Note that for me my system is only ever going to sleep or left unattended for a long period of time while docked, I can't speak to the behavior when running on battery without external displays connected.


My issue is that I can't reboot and get anything to display UNLESS docked (CalDigit TS3 Plus). If I reboot without being docked, no matter how many times I retry, I will get a black screen. Powering down and then plugging into the dock (which powers on automatically when plugged) will then boot without fail every time. This is really concerning, and very frustrating. If I have to reboot for any reason, or access BootCamp, I won't be able to get back into macOS again unless at home and docked. Tried what was suggested here and moved some kexts, rebooted and replaced, had no effect whatsoever. Same issue as described continues to happen consistently.


Kexts I have (not that I think it matters since moving them an replacing them didn't do jack):

ACS6x.kext

ArcMSR.kext

ATTOCelerityFC8.kext

ATTOExpressSASHBA2.kext

ATTOExpressSASRAID2.kext

CalDigitHDProDrv.kext

HighPointIOP.kext

HighPointRR.kext

HueSync.kext

PromiseSTEX.kext

SoftRAID.kext

ufsd_NTFS.kext


Hoping we, or Apple, can come up with a solution to this quickly as Mojave is sounding better by the minute. Happy to provide more info if this gives anyone any ideas. Appreciate the collaboration in this thread, but wish Apple would be more engaged in these types of discussions as their input would be most valuable vs the pure speculation I see from a few others in here.

Nov 19, 2019 3:02 PM in response to rbom59

Unfortunately it's not the "exact" solution. The symptom (black screen when on lock screen and never being prompted to authenticate) appears to be caused by several different things. Clearly one of them is incompatible third-party kernel extensions, usually having something to do with an external USB video card or graphics-related extension. I, on the other hand, have three computers in my fleet that are exhibiting this issue without any third-party extensions installed. In fact, I booted to Recovery and removed all extensions from /Library/Extensions and /Library/StagedExtensions via Terminal (since some are SIP protected). This still did not resolve the issue. I also cleared kext cache and various other things.


All that to say, just because the symptom is the same does not mean the root cause is the same. This is basic logic within any form of troubleshooting.

Oct 10, 2019 9:42 AM in response to KevoMoo

Same for me on 2018 MacBook Air except I can’t even force reset as the keyboard and touch power button is non responsive. Took it to the Apple store last night and of course it started working as soon as they opened it. Ran systems check and everything came back fine. Took it home and after leaving it plugged in over night I am once again looking at a black screen, non responsive keyboard, etc. They said they haven’t heard of this problem from the new OS.

Oct 10, 2019 12:36 PM in response to TB Express

I too didnt have the "Automatic Graphics Switching" option on my MBP, so that's a no go for me.


@TB Express - I've seen that article before, however, nothing from it remotely suggests any workaround regarding the black screen issue, short of wiping Catalina and reinstalling Mojave and restoring data from TimeMachine backups.


As such, can I please check/confirm which "Solution 1" that you indicated that worked right away? Thanks.

Oct 11, 2019 1:28 AM in response to DRPJQ

Hmm looks like I might have said it too early. Did some testing, booted back to normal after (after booting into SAFE Mode), closed the lid, left it for 5-10 minutes, and opened my lid, and safe issue with the black screen...


Either something within my profile is causing the issue, or maybe there is something else... Anyone else’s ave any ideas...?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

black screen in Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.