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Directly after installing macOS Catalina on my MacBook Pro 13inch 2017, I received a pop up message stating, "ProntoApp" will damage your computer. You should move it to the Bin. I clicked Move to Bin but the message keeps reappearing. Please could someone advise what steps I should take to deal with this?
Go to the desktop
Click on Go in the menu bar
Click on Computer in the drop down list
Type in "prontoapp" in the folder search bar
Drag the ProntoApp folder and any additional ProntoApp files to trash
Empty trash
Go to the desktop
Click on Go in the menu bar
Click on Computer in the drop down list
Type in "prontoapp" in the folder search bar
Drag the ProntoApp folder and any additional ProntoApp files to trash
Empty trash
Morning Andrew,
Firstly thank you for the swift response and the easy to follow instructions. I am delighted to report that after following your steps, it appears to have worked immediately. I have restarted and researched 'ProntoApp' and it no longer appears!
Huge thanks again
Maxine
Thank you
I have been trying various methods suggested by other people but this one does appear to have worked.
I also loved the simplicity of the instructions.
I wonder why Apple do not appear to understand this problem when you contact their help desk and I had to abandon it after several attempts
Many thanks again
John
Same issue!
Happy to be of assistance and thanks for letting me know the instructions were easy to follow.
MacOS Catalina pop up message "ProntoApp" will damage your computer. You should move it to the Bin.
