Mac Os Catalina - Photos flickering when scrolling

Hi,


After updating to Catalina and updating the library I have pictures displaying strange patterns when scrolling on front page.


Any idea what's happening ?


MacPro with Touch Bar, 2019



MacBook Pro with Touch Bar

Posted on Oct 9, 2019 10:34 AM

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Question marked as Top-ranking reply

Posted on Oct 12, 2019 1:40 PM

Hello ranoano,


If I'm understanding you right, you're seeing flickering when scrolling through your photos in the Photos app on your Mac. Also, this only started happening after updating to macOS Catalina. This doesn't sound like something that is expected to happen after updating your macOS version, so I can understand why you would reach out for assistance. I'm happy to help you.


There are various possibilities as to why this may be happening. Try out the following steps to troubleshoot the issue and narrow things down further. Test out Photos after each step:


  1. Quit Photos and reopen it: Quit apps on Mac.
  2. Disconnect any devices connected to your Mac other than the power cable.
  3. Restart your Mac.
  4. Reset the NVRAM: Reset NVRAM or PRAM on your Mac.
  5. Test Photos while booted into safe mode: Use safe mode to isolate issues with your Mac. Test Photos once more after restarting your Mac and logging into your normal user account.
  6. Test out photos while logged into a brand-new user account: Set up users, guests, and groups on Mac. For this step, you will have to add some photos to the Photos app.

If the issue persists, respond back letting me know if you experienced it while booted in a new user account.


Thanks for using Apple Support Communities.


Take care!

80 replies

Jul 24, 2020 1:00 AM in response to ranoano

I have also exactly same issue and still my MacBook Pro under Apple Care coverage. I sent my Mac three times to get fixed however they could not fix it. They even replaced logic board but problem is still continuing. Eventually, a Apple agent contacted me to help. We tried some ways together with screen share she guided me. However result is same. And then she sent me below message :


“Apple has received reports of this behavior and those reports are under investigation. At this time there is no resolution. They recommend keeping your operating system up to date and when there is a resolution I will be emailed and can reach out to you, to keep you updated.“


I think problem about Catalina and we will face this problem until Apple fixes with new update. But my Apple Care is ending in January 2021 and if the next update can not fixed my issue I have to pay for repair if they can find the problem. For that reason I am planning to visit Apple store to talk with store manager.

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Mac Os Catalina - Photos flickering when scrolling

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