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iPhone only charges while off,

What’s wrong, my iPhone charged just fine then I updated it and now my iPhone only charges while off. You can plug the charger in and the phone will turn on but it doesn’t show it charging nor does it actually charge while on.

iPhone 7

Posted on Oct 9, 2019 7:56 PM

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Question marked as Top-ranking reply

Posted on Oct 13, 2019 3:19 PM

Hello conner66,


Welcome to the Apple Support Communities. I understand the iPhone will only charge when its turned off. I'll help in any way I can.


Here are some steps that can help:


If you're still having issues, it might be related to hardware. Check here for service options: iPhone Repair - Official Apple Support


Have a great weekend.

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Question marked as Top-ranking reply

Oct 13, 2019 3:19 PM in response to conner66

Hello conner66,


Welcome to the Apple Support Communities. I understand the iPhone will only charge when its turned off. I'll help in any way I can.


Here are some steps that can help:


If you're still having issues, it might be related to hardware. Check here for service options: iPhone Repair - Official Apple Support


Have a great weekend.

Reply

iPhone only charges while off,

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