Apple usb numeric keyboard not found with 10.15

Question

Level 1

8 points

Apple usb numeric keyboard not found with 10.15

Can't use my official apple wired numeric keyboard under macOS 10.15. It's a spanish version. To use it I have to unplug and plug in a different usb port (I need to repeat these steps on each computer startup), If I plug in the same it doesn't work. I¡ve tested it with all my 4 usb ports and it's the same. i've tested without any other usb device plugged and still not working from startup.

It is a 32bit device deprecated with catalina ?? (sarcastic smile)

Mac mini 2018 or later

Posted on Oct 10, 2019 2:37 AM

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Answer 1

Joseph_S.

Community Specialist

Oct 14, 2019 8:29 AM in response to NicOnlyOne

Hey NicOnlyOne,

Thanks for using Apple Support Communities! I understand you're having an issue with your keyboard connecting to your Mac. I definitely understand how important it is to get this resolved, and I'm happy to help.

I recommend taking a look at the link below, as this goes over some great steps to resolve issues with USB devices not working as expected with your Mac.

If a USB device doesn't work with Mac

Thanks again, and have a great day!

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Answer 2

NicOnlyOne Author

Level 1

8 points

Oct 14, 2019 2:19 PM in response to Joseph_S.

Hi Joseph, thank you for your help, but nothing from this link can solve my issue. In the meantime I've took a HP windows usb keyboard to try, and it's the same, keyboard it's not recognize at startup (tried 4 usb ports). Fun fact... Apple > About This Mac, apple keyboard is listed in usb device list but not working.

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Answer 3

CarlAVII

Community Specialist

Oct 14, 2019 6:58 PM in response to NicOnlyOne

Hey NicOnlyOne,

Thanks for getting back to us. Testing with another device was a great step, so awesome job there. From here, I recommend connecting for additional assistance here: Get Support

Thanks!

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