Level 2

166 points

mail slow to update in iOS 13

I have a brand new iPhone 11 Pro. It is updated to the latest iOS 13 update. I will get notifications and badges for mail saying that I have new mail but when I go into the mail app there is nothing there. It can take 5-8 seconds for the new mail to show up or I have to manually refresh it to get the new mail to show up.

This only started happening after updating to iOS 13 which I did on an iPhone Xs before updating to the 11 Pro and it was doing the same thing on the Xs.

This is really annoying and a time suck. If I see I have new mail, I want to read it right away not wait for it to download. If I get the notification, it should have downloaded in the background first. This is 2019 after all.

iPhone 11 Pro

Posted on Oct 10, 2019 3:59 AM

Top-ranking reply

CarolynRA

Level 1

8 points

Posted on Oct 30, 2019 9:46 PM

OK so right after I posted my last post it started to act up after I clicked on the bottom left icon to view unread messages only. After that m, email acted up and started to freeze. After talking to AppleCare on the phone for about an hour trying to troubleshoot they had me delete my accounts again, turn off iCloud mail, then delete the Mail application on my phone, and lastly resetting the phone by turning it off. I waited a few seconds turned the phone back on, reinstalled the Mail application, turned iCloud back on, and re-added my Gmail account. All seems to be working very smoothly at the moment. Sounds like alot but not so bad when you do it one step at a time.

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297 replies

srg158

Level 1

4 points

Jan 10, 2020 3:18 PM in response to JWD88

Mine is iPhone 6S! Didn’t start until 13

Jan 12, 2020 3:13 PM in response to JWD88

Any suggestions on another tablet? Going to get rid of Apple.

diachka

Level 1

4 points

Jan 12, 2020 11:44 PM in response to dwight192

Galaxy Tab S6

Jan 21, 2020 5:20 PM in response to Scott Raymond

Last Thursday I spent two hours with Apple Support. They said they had no known issues. I told them to visit their own forum. On Friday I broke free. I went with a different brand.

Jan 28, 2020 11:15 AM in response to Scott Raymond

How's 13.3.1 looking for everyone today? The Beta2 build didn't fix it for me, but this release looks to have more to it than Beta 2 did.

Jan 28, 2020 12:24 PM in response to Scott Raymond

Yup, not fixed for me either.

luca172

Level 1

4 points

Jan 30, 2020 1:31 AM in response to 5V2

I have the same exact problem: iphone Xs max, ios 13.3.1, mail app configured to retrive mail from a gmail account using imap. To see new emails I need to press the unread filter.

Javacize

Level 1

4 points

Feb 6, 2020 5:31 AM in response to Scott Raymond

I have the same issue, what is going on?

diachka

Level 1

4 points

Feb 6, 2020 7:42 AM in response to Javacize

wecome to the club

AlexC77

Level 1

4 points

Feb 9, 2020 2:06 AM in response to diachka

Terrible, my iPad needs each time ca. 20 seconds to update the Inbox (Exchange account) with iOS 13.3.1 all started with iOS 13... Make Apple great again ;-)

Feb 26, 2020 5:29 AM in response to quintilation

What’s the steps to do it? If you don’t mind, of course. Thank you!

swt3

Level 1

4 points

Mar 8, 2020 4:06 PM in response to jo-annthorn

Sorry wishful thinking my works better but not right . Updates lag. Good luck

Mar 28, 2020 8:35 AM in response to youngjane

The new update solved my issues! Thank you Apple.

Mar 28, 2020 8:36 AM in response to Ducker1231

Mar 28, 2020 8:42 AM in response to Ducker1231

Glad for you! Still same issues for me.

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mail slow to update in iOS 13