mail slow to update in iOS 13

I have a brand new iPhone 11 Pro. It is updated to the latest iOS 13 update. I will get notifications and badges for mail saying that I have new mail but when I go into the mail app there is nothing there. It can take 5-8 seconds for the new mail to show up or I have to manually refresh it to get the new mail to show up.


This only started happening after updating to iOS 13 which I did on an iPhone Xs before updating to the 11 Pro and it was doing the same thing on the Xs.


This is really annoying and a time suck. If I see I have new mail, I want to read it right away not wait for it to download. If I get the notification, it should have downloaded in the background first. This is 2019 after all.

iPhone 11 Pro

Posted on Oct 10, 2019 3:59 AM

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Posted on Oct 30, 2019 9:46 PM

OK so right after I posted my last post it started to act up after I clicked on the bottom left icon to view unread messages only. After that m, email acted up and started to freeze. After talking to AppleCare on the phone for about an hour trying to troubleshoot they had me delete my accounts again, turn off iCloud mail, then delete the Mail application on my phone, and lastly resetting the phone by turning it off. I waited a few seconds turned the phone back on, reinstalled the Mail application, turned iCloud back on, and re-added my Gmail account. All seems to be working very smoothly at the moment. Sounds like alot but not so bad when you do it one step at a time.

297 replies

Dec 14, 2019 1:51 PM in response to conrad234

iCloud is just as slow and non-responsive as my two Gmail accounts. I don’t believe it has anything to do with the email servers. I have stopped using iOS Mail, which I prefer, in favor of the Gmail app because it works. I’m bewildered how Apple could let this Mail bug continue to fester in iOS 13.3. One should assume beta testers are having these issues and reporting them to Apple. 🙄🙄🙄

Dec 18, 2019 9:22 AM in response to Scott Raymond

Mark me down as someone that's been struggling with this since upgrading to iOS 13. I'll get a badge notification that I have a message and when launching the Mail app go to an inbox with no message showing as downloaded. Only after much of a delay does it finally download the message.


I don't believe my problem is limited to the built in Mail app in iOS. I've also tried third party mail apps (i.e. Edison Mail and Spark) and both seem to have the same issue. Although they seem to download the messages faster.


This would lead me to believe it's a background updating function of iOS itself that is the issue.

Jan 12, 2020 12:45 PM in response to Scott Raymond

I’m disappointed by the large number of bugs showing up in Apple products. No software is perfect, but there are more and more instances of fundamental issues making it to users that should have been caught prior to RTM. The “it just works” mantra seems to have allowed the word “doesn’t” to creep in. The lack of a fix or even just a progress report if it’s turning out to be a tough problem to solve leaves the impression of a company in decline. Silence is not golden. It’s just a path to a declining user base.


I'm having the same email sync problem described in many other posts here. Has anyone experienced the same type of issue with the Phone app? I’ve had many times since installing iOS 13 where I see a notification about a missed call, but don’t see the details about that call for a while. Or once I do see the details, it takes a while for the notification to clear. There seems to be lots of lag associated with iOS 13.

Mar 7, 2020 7:09 PM in response to Scott Raymond

I just had issue with god ole iPhone 7. aol email was working fine until recent update ios13 .3.1! whatever email not downloading , not showing , error message at bottom . all kind of issues email totally screwed up . my solution was delete aol mail account then renter add it back with automated aol apple settings . it works fine and fast now., no problems now. I believe has something to do email settings that need to be updated too. hope this works for all people with this problem .

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mail slow to update in iOS 13

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