Itunes

Question

amar280 Author

Level 1

9 points

Itunes

Why my Mac Itunes doesn't recognize my Iphone?

Posted on Oct 10, 2019 7:36 AM

Reply

Answer 1

Best reply

turingtest2

Level 10

272,937 points

Oct 10, 2019 11:17 AM in response to amar280

For iOS 12 you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. For iOS 13 iTunes 12.8.2.3 or better. See How to upgrade to OS X El Capitan - Apple Support if required.

Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

tt2

Reply

Answer 2

amar280 Author

Level 1

9 points

Oct 13, 2019 11:38 AM in response to turingtest2

Hi tt2,

Thanks for your time, I tried all these steps but still nothing; the issue remain the same. One thing that I want to share with is the image below. Airdrop window doesn't show the two clickable options ( Allow me to be....) and (Don't see who you're looking for) . The first screenshot is my Mac Airdrop and the second one is from Internet. Thanks.

Reply

Answer 3

amar280 Author

Level 1

9 points

Oct 10, 2019 8:53 PM in response to turingtest2

Thank you very much, this issue has been solved easily and successfully. I really appreciate it.

There is one more issue between my Mac and my Iphone concerning Airdrop; I will write to you guys about it and hopefully you help me with that too.

Thanks again; you guys are awesome.

Reply

Answer 4

amar280 Author

Level 1

9 points

Oct 12, 2019 10:10 AM in response to turingtest2

Hi there,

My IMac can't not find my Iphone on Airdorp and vice versa. I have tried doing that using an IPad and there was no problem between the IPad and the IPhone; so this means that the issue is coming from my IMac. Can you please help me with that?

IPhone is running IOs 13.1.2 and IMac is running High Sierra 10.13.6 With that being said, please know that I can't upgrade to a new MacOs version because my IMac is mid 2011.

Thanks a lot.

Reply