Is anyone else hearing like a static-crackling sound on their calls using the new iPhone? If I had to compare it to anything, it’s sounds like the call is on like Viber or some other Viop service. I tried downloading the new update, restarting the phone, doesn’t work. Any have the same issue or know how to fix it?
Resetting the network settings seems to have solved the issue for now indicating that the Portuguese operator may have already resolved the issue. These settings were already coming from my previous iPhone 8 (with zero issues regarding to calls) but for some reason they were giving this problem in the 11 Pro. I
'll wait and do some more testing to see if it's gone for good.
Resetting the network settings seems to have solved the issue for now indicating that the Portuguese operator may have already resolved the issue. These settings were already coming from my previous iPhone 8 (with zero issues regarding to calls) but for some reason they were giving this problem in the 11 Pro. I
'll wait and do some more testing to see if it's gone for good.
LUIS, my recommendations:
1 - Open Apple Care Incident
2 - Open Operator Incident
3 - Do not let the device pass the 30days mark or you cannot return it
4 - Use Social Networks to increase the visibility of this silent issue (happening since launch and never appeared in any tech news site that I know of)
Same problem with MEO operator in Portugal with my brand new iPhone 11 Pro on a smart.
Sometimes it happen, sometimes does not but most of times others hardly hear my voice with crackling sounds...
Did not happen with the iPhone 8.
I just went from 8 plus (on ios 13) to 11 pro max on AT&T network 4 days ago. I am having intermittent (but frequent) call quality issues I never experienced on the 8 plus or any prior phone. It isn't a static-crackling sound, but it does sound digital like on a VOIP service, e.g. sound starts breaking apart and almost sounds musical, like a voice "digitizer" or something, almost like you hear in music where someone makes their instrument sound like a voice. It is broken up so much that I cannot understand the other party. And I have received feedback that my voice also sounds choppy to them.
Hey Apple-questions-11-2019,
If I understand correctly, there seems to be some kind of noise when you are on calls. While this article says No Service, there are a couple things you can try that may be able to help.
If you can't make or receive calls on your iPhone
Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.
Thank you for using Apple Support Communities. Have a good one.
Update on this for my issue only -
I determined this was only occurring when using my first generation AirPods, so not the same issue as the original poster. I found another thread on that topic and replied there.
https://discussions.apple.com/thread/250687104
My old iPhone SE also worked just fine. If you read thru these discussion forums you get the sense that there is a bluetooth defect in this phone. Drops a lot of calls too. I'm getting close to getting rid of it for an older (XS) model. That I should even have to consider that is really disappointing. Newest phone, and going backwards. Here's a link to the comment of another poster that says it well ....
https://discussions.apple.com/thread/250731359?answerId=251720721022
Took my iPhone 11 back to the Apple Store and explained the issue and what I had done to try to correct it. They hadn't heard of the problem but admitted there have been so many bugs with iOS 13. They replaced my phone with another 11 but said it might not fix the problem - and it didn't. They said it would hopefully be fixed with a future software update. They also said that Apple doesn't necessarily follow these posts and that it is best to notify them via their feedback link https://www.apple.com/feedback/
Go for it!
Hi All,
I have the same issue, i'm using Iphone 11 Pro Max with MEO (portugal) operator.
I'm trying to resolve this issue for almost two months and Apple (assistant João Pinto) just close the issue because the issue didn't happen with my other card from Vodafone, the assistance just told me if the issue only happen with MEO Operator the issue is from the operator... I have no issues with this operator with my last Iphones, 7, 8, 8Plus, X ... Vary Bad Support Service from Apple I was not expecting to be treated this way, I had no justification from engineer teams, this is managed at the assistant level.
Now I cannot return the equipment, Apple is not resolving the issue and the issue is for the operator to resolve…
Other people have the same issue with other issues opened and Apple is not doing nothing to resolve it:
https://discussions.apple.com/thread/250837614
https://discussions.apple.com/thread/250827272
https://discussions.apple.com/thread/250725815
https://discussions.apple.com/thread/250784045
https://discussions.apple.com/thread/250913886
https://discussions.apple.com/thread/250904163
Any help will be appreciated
Hi All,
I have the same issue, i'm using Iphone 11 Pro Max with MEO (portugal) operator.
I'm trying to resolve this issue for almost two months and Apple (assistant João Pinto) just close the issue because the issue didn't happen with my other card from Vodafone, the assistance just told me if the issue only happen with MEO Operator the issue is from the operator... I have no issues with this operator with my last Iphones, 7, 8, 8Plus, X ... Vary Bad Support Service from Apple I was not expecting to be treated this way, I had no justification from engineer teams, this is managed at the assistant level.
Now I cannot return the equipment, Apple is not resolving the issue and the issue is for the operator to resolve…
Other people have the same issue with other issues opened and Apple is not doing nothing to resolve it:
https://discussions.apple.com/thread/250837614
https://discussions.apple.com/thread/250827272
https://discussions.apple.com/thread/250725815
https://discussions.apple.com/thread/250784045
https://discussions.apple.com/thread/250913886
https://discussions.apple.com/thread/250904163
Any help will be appreciated
don’t understand how can that fixes anything if a new brand phone without restore have the problem... Apple Care tried that kind of approach
Mine is iPhone 11 and I bought it only a month ago , my voice is not audible to the receiver , it cracks and almost nobody able to understand what I speak . How do I fix it 😟
I have this problem too.
Brand new iPhone 11 pro.
$1000 phone.
Crackling sound when using bluetooth in car.
Doesn't happen in same car with my wife's phone. Didn't ever happen with the iPhone SE I just replaced.
Tried the hard reboot, tried deleting my car from the bluetooth and the phone from the car's bluetooth and repairing, tried without case on etc etc (thru various thoughts and suggestions that have been posted on this and other forums with SAME problems) .... nothing works.
$1000 phone. This is an unacceptable problem for a brand new phone at this price point. The bluetooth audio in car for this phone is virtually unusable / intolerable. $1000 phone.
GG
No fix. Same issue. Also a BMW X5. Also having the dropping calls issue that someone else mentioned. I do not have a fix. Apple has been unresponsive in the larger sense to this point in time though I have tried all posted suggestions without success.
At the risk of sounding overly repetitive - this, to me, is entirely unacceptable for a brand new $1000 phone.
GG
Having the same issue here, changed from iPhone 5s to iPhone 11. People can't understand what I'm saying. System update helped for about 4 days, then again - same problem. Really nice for a 1000$ phone...
Call quality on IPhone 11
