Call quality on IPhone 11

When you tried a different iPhone 11 in your car and it worked .... did it sustain? I've had mine work, with various resets etc etc, but each time it was for one call only. Got really excited that the problem was behind me, except that it only lasted for one call. Did you try repeated calls on that phone or try it again (without having to RE-pair it), on another day just to make sure it wasn't a one-hit wonder like my prior experiences?

And which do you have? The 11 pro, or pro max?

I have not tried the music portion yet. My daughter and I got the new iPhone pro max On the same day and I am planning to pair hers with my car to see if it makes a difference. Consequently, she said she paired her Honda and the call was perfect. So this has me concerned now.

Update- so I tried my daughters identical pro max and I have seen the same issue. The first time you pair the phone it works great on all calls during that session. Once you power of your car the subsequent connections will be staticky on two different phones. So only the initial pairing has the phone performance as clear as can be.

Having the same issue in my BMW X3 2012. Just replaced my iPhone X that had no issues. Sound quality is so bad using handsfree with my new 11, I now have to use my personal Bluetooth headset when driving. No issues with those by the way.

the only thing that seems to work well is re-pairing the phone. But once you turn the car off any auto reconnect by the BT and the cracking sound issue returns. Have seen it with two different brand new iPhone max phones.

Any repairing I've done, IF effective, lasted for one and only one call. Then it was back to the crackling noise. Which from what the other caller tells me is so loud on their end as to be really bothersome. Lots of workarounds .... use AirPods (if you have them and if you don't - like me - another expense), disconnect the bluetooth and just go with the speaker on your iPhone (extremely disappointing for the latest-greatest phone at $1000), disconnect the bluetooth car connection and use the audio off an iwatch (not great with competing road noise, cabin noise etc), go back a series (iPhone X) and hope for a better result as some have said exists with older phones (but why should you have to go back a generation to address a problem with the new phone) or leave it as is and resign yourself to an awful connection. Some pretty lousy choices there. And still zero input from Apple about what is or will be done to address this iPhone 11 issue .....

Same issue here using an 11pro on a 2014 BMW 3series

I am using an iPhone SE in parallel which works fine.

Both are using the same, up to date iOS version.

11 pro sounds like a broken connection, SE sounds fine.

Bluetooth audio streaming with 11 pro works also fine, just phone calls sounds horrible.

I know several cases in

Portugal with Meo Operator. Vodafone appears not having the issue. It sounds

like an iPhone Pro certification problem. Apple already replaced my phone, done

several tests and say it's an operator problem and they should be the ones to

fix it. I have seen cases in several countries, operators and high-end devices

only. Apple Care didn't help and close the incident support saying the cannot

do anything else. Amazing experience with a 1350€ device. Ghostbusting since

September on this issue. Drained out by now. Worst experience ever with a

phone.

This is not related to car or bluetooth people. I know several cases in

Portugal with Meo Operator. Vodafone appears not having the issue in Portugal. It sounds

like an iPhone 11 Pro certification problem. Apple already replaced my phone, done

several tests and say it's an operator problem and they should be the ones to

fix it. I have seen cases in several countries, operators and high-end devices

only. Apple Care didn't help and close the incident support saying the cannot

do anything else. Amazing experience with a 1350€ device. Ghostbusting since

September on this issue. Drained out by now. Worst experience ever with a

phone.

Update Dec 13.... the new update to 13.3 seems to have helped my iPhone 11 max now. I have only made one phone call from the car but it has been the best since when I first got this phone. Fingers crossed it has been resolved.

Hi.

In Poland, we have the same problem with talks. T / Mobile, Orange, Plus and Play networks. Apple blames operators. They exchange phones for new ones but the problem persists.

Sometimes it's good and sometimes it's not. iOS 13.3 did not help.

Cześć. 

W Polsce mamy ten sam problem z rozmowami.  Sieć T/Mobile, Orange, Plus i Play. Apple zwala winę na operatorów. Wymieniają telefony na nowe ale problem nadal występuje. 

Czasem jest dobrze a czasem nie. iOS 13.3 nie pomógł.

Michas, got same problem in Poland @t-mobile network. For me it digitalises voice to non-understandable levels... even without car BT. Problem appear on iphones 11, (replaced)and 11pro. 13.3 did not solve it. Older models are ok. At edge of give 11’s back if they can’t fix it. This bug or production fail Renders phone unusable really...

My recommendation?

Share the problem with the tech community like iOS sites and other news providers. We are stuck with our money on this terrible experience and Apple don’t even confirm the problem on the device. We need to create a buzz or it will never be fixed.

Hi,

I started a DOA for the device where I have buy it, I don’t want to continue with this bad experience. Waiting for feedback from Apple to approve the return of my money...

i will give feedback in four weeks :(

cheers

It’s recommended that you fill out a feedback form: https://www.apple.com/feedback/

PLEASE do this, reference this thread as well. It certainly can’t hurt.