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Catalina installation damaged EFI firmware on MBP mid 2012

Today when i run update of OSX to Catalina, when installation initiated restart of mac, it stuck on black screen. I waited 15min and turned it off. After i turned it on, again - black screen. I called to support, tried all "magic button combinations", changed and tested SSD and memory (on my dad's same notebook), tried to disconnect battery for some time (to reset settings, in case of magic keys didn't helped), tried to start with disconnected SSD\CD-rom\Trackpad\wi-fi\... Tested also monitor on another notebook - it works. But with my motherboard when i press power btn - it just turns on fan, and white led always on, and monitor didn't wake up, not "showing black screen" but just didn't turns it on at all, no backlight, no LCD any activity (checked with flashlight). So i went to official local service and they sad that "it's just too old...". So i get to unofficial service but with normal guys, and they tested all the hardware and it works great, but didn't wake up with this motherboard. And they directly programated EFI with special tool, and it works now. So in result - i'm officially say: "Catalina damaged my EFI and it cost me 2 work days and 100$ of repair cost". Is it normal, Apple? You want me to buy new notebook instead of continue using my old one that still working great, so you just tried to kill my old notebook with software "bug"? Or what? Why official support can't help with this case? Why official local services didn't helped?

Posted on Oct 11, 2019 3:19 AM

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Posted on Oct 15, 2019 7:53 AM

To those who've experienced this issue: please let Apple know today. These threads are not actively followed and the more users that report to Apple, probably the more likely that there will be some resolution.


I initiated a chat and was then called by a Senior Advisor. I reported the details of the update corrupting my firmware, and sent links to the relevant threads here. Be nice and don't expect a fix over the phone, but they need to be made aware of the number of users affected. For reference, here are the related threads I am following:


https://discussions.apple.com/thread/250716026


https://discussions.apple.com/thread/250745000


https://discussions.apple.com/thread/250719221


https://discussions.apple.com/thread/250728927

80 replies

Jan 12, 2020 12:50 PM in response to Jaygrow

why on earth do you link question mark posts as a relevant to EFI problem? question mark means that EFI works totally fine since it is the indication of the absent boot medium. To indicate that, computer needs to actually run EFI bios, check devices, initialise GPU, etc. Failed EFI will NEVER show you a question mark.

Im no Apple fan, but you simply mixing absolutely irrelevant issues together.

also FYI, apple used MXIC Spi ROM chips which can randomly fail, well thats bad but it happens all the time with both PC and Mac devices, also with Winbond. In many cases it will show up during the firmware update since SPI is not able to write a new data even if it worked with an old firmware before. It erases firmware, fails to write new one and here we go - bricked device.

Jan 12, 2020 7:38 PM in response to Smallllk

I just spent hours on the phone with Apple support. The issue seems to be how the hard drive is formatted. Every operating system before Catalina had most hard drives formatted as Extended Journaled. Well come to find our that Catalina will not run on that type of formatting. It will only operate on APFS formatting. The only option I was able to do was to reformat my drive to APFS. The good part was that I have a continuous backup of my system since everything is stored in iCloud. I even tried to go back to other operating systems but none of them would recognize my hard drive. So at this point I am currently restoring my drive in APFS and installing Catalina. Hope this helps.


Jim

Apr 15, 2020 2:42 AM in response to Smallllk

I had same issue on MACBOOK PRO (RETINA, 13-INCH, MID 2014).  

I tried a repair in Apple Store in November '19, but only solution is paying for a new motherboard! 

I agree with Smallllk when he say "flashing EFI too complicated" doing it in Store, but why not create a quality program sending affect Mac to a specific assistance to solve it??  

I understand that is very expensive think to a quality program to substitute every motherboard on all affected previous 2015 Mac  occupying hours and hours of work at Genius Bar, but this motherboard are not corrupted!!! 

In the meantime I hope that a solution flashing EFI firmware is considered by Apple, but however I want solve this issue:


Have someone fixed DIY EFI firmware? Can suggest some procedure, some link?


Thanks in advance 

Catalina installation damaged EFI firmware on MBP mid 2012

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