catalina does not complete shutdown

Catalina does not complete shutdown on iMac. Desktop and menubar disappear, but Catalina Island background wallpaper remains on screen. Just sits there.

iMac Line (2012 and Later)

Posted on Oct 11, 2019 7:15 AM

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Posted on Apr 15, 2020 3:38 PM

Force quite by holding down the Power key for 6+ seconds. Then boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and reboot normally.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 


73 replies

Dec 29, 2019 8:09 PM in response to bobandris

I have a A1708 model. Upgraded to Catalina and this was the first issue I noticed. Accompanied by some distorted colors that the island wallpaper left before the screen went black, the island wallpaper appeared even if it wasn't the active wallpaper and the distorted colors would last about 1/4 of a second. I tried everything, even installing Catalina fresh without 32bit software and it would still freeze at shutdown. Only thing that would work was booting in safe mode, for some reason that kept some process from hanging at shutdown. I ended up going back to Mojave as it runs with no problems. I haven't tried Catalinas latest updates like the 10.15.1 or the 10.15.2 , maybe they patched it and didn't included it at the notes just to keep it a secret. Hope they fix this soon as I always like to keep my devices at the latest firmware.

Mar 31, 2020 7:31 AM in response to djzbra

The update does seem to have improved the situation for me, however, I have gotten used to not shutting down every night. It's nice not to have to wait an eternity for everything to fire up in the morning. Now I only shut down once a week. And if I have ANY kind of issue, I restart in safe mode..... then shut down and restart normally. For the time being, my iMac is problem free. (Have no illusions that this is permanent!)

Nov 1, 2019 4:29 PM in response to greekgoddj

Im having the same issue. Everything was just perfect before my upgrade to Catalina. (MacBook Pro Mid-2015)

I noticed first that it was slower than usual, almost like it was thinking a tiny bit where I had not experienced this before. When I went to shut down, got to apple icon, then hit shutdown... Then it removes all icons on screen, just has the island photo, and a little spinning circle set of bars. They then stop spinning and after about 1-2 minutes screen goes black and then immediately has an error message in many languages stating it had an issue starting up???? Says it was forced to restart. It then after 20 seconds goes to my very first log-in start screen.. From there I then click the power icon on lower right under where I'd enter my password. only way I can shut it down. Getting tired of this, and no idea how to fix. Furthermore it runs pretty slow now compared to before. Getting tired of companies making fixes and updates to better systems that work perfect.

Jan 11, 2020 1:25 PM in response to leroyk

Rather than drive myself nuts spending a huge amount of time researching and reading about possible "fixes" (that never end up working anyhow), I will end my frustration by not shutting down my Mac anymore! I will simply put it to sleep each night, wake it up in the morning, and wait ... and wait... and wait for Apple to do an update that gets rid of the Catalina bugs. NOTE TO SELF: Never again allow Apple to bully you into upgrading to a new OS until at least one year has elapsed since release! Why should the user have to suffer? Why doesn't Apple run sufficient tests until stability is achieved?

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catalina does not complete shutdown

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