You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Catalina constantly crashing when Sleep

My 2019 15inch MacBook Pro with Vega 20 always crash and reboot when it going to sleep. And each time It automatically change "switch the graphics card" option in powel setting to uncheck.


MacBook

Posted on Oct 11, 2019 7:36 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2019 5:59 AM

Hi GavinFoo,


Thanks for posting! I understand you might be having an issue with waking your MacBook Pro from sleep, and I'm glad to help.


To troubleshoot, I recommend starting with this resource: If your Mac doesn't sleep or wake when expected


"If your Mac doesn't wake when you expect

Your Mac might pause a few seconds before it wakes up. If it doesn't seem to wake at all, check for these possibilities:

  • Your screen brightness might be turned down.
  • If you're using an external display, your display might be turned off. 
  • Your Mac might be in safe sleep. To wake from safe sleep, press the power button.
  • Check for a sleep indicator light, if applicable, and make sure that your Mac isn't turned off."


If this doesn't seem to apply to what's happening, try these troubleshooting steps below. Safe mode and the test user account in particular may be helpful in narrowing down the issue:


"If the previous steps don't work

These additional steps may help identify or resolve the issue: 

  • Reset the SMC.
  • Reset NVRAM.
  • Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
  • Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions. 
  • Try to isolate the issue by using another user account."


Cheers!

Similar questions

219 replies

Jan 29, 2020 7:43 AM in response to GavinFoo

The only way to solve the problem was to switch back to Mojave. it took me 3 day. But be aware of that Mojave is not able to read a Timemaschine backup made with Catalina. So you have to prepare some additional backup before delete Cataline from your mac. The good thing is

1) I‘m still happy again with Mojave

2) I got rid of more than 100 gigs of chunk.

I hope desperately that anyone of Apple is reading this blog to

1) excuse to all mac users for the mass

2) to revoke Catalina and to try it again later

Jan 29, 2020 9:14 PM in response to GavinFoo

Updated to catalina 10.15.3. Does not solve the issue. After updating, I put my MacBook Pro to sleep (I had two Microsoft software open - OneNote and PowerPoint). 4-5 hours later, I tried to wake it up, but the frozen rainbow came up when I was trying to sign in. It was not as frequent right in October, but now it seems to be freezing everytime I put my Macbook to sleep.

Jan 30, 2020 5:50 PM in response to MMU-san

No, blew most of my day yesterday. Did the install and then used it for a bit.


Left my Mac for a couple of hours and came back and it had crashed and rebooted. So...


10.15.3 does NOT fix this issue.


Also: Again, the ONLY time it crashes is when the external 4K screens are connected. I can use the Mac without them, and it never crashes. Whatever the issue is for me is related to Video.


Vega 20 in a 2018 i9 MBP

Jan 31, 2020 7:19 AM in response to Josh Ablett

Josh, if you set your mac not to sleep your not going to see the issues, but for a macbook user the battery life will be next to useless :-)


Someone in Apple needs to take a closer look at the functions that control the power management upgrade to 64 bit processing as something is not being written properly when going to sleep or not being read properly when waking up. Extensions in Chrome did not cause me an issue when I did a fresh install for 2/3 days but I had other issues with software just hanging, Photoshop, Safari, OneNote, terminal window after the fresh install.


I have got fed up with Catalina and gone back to Mojave (no issues since).


So I have to thank all of you who are persisting with Catalina updating this post with the updates from Apple and whether they all work or not. You all must have the patience of saints, god bless you.


Kind regards

Roger

Jan 31, 2020 8:18 AM in response to Readingr

Thanks Roger. Just to clarifying, though -- setting my Mac to not go to sleep by itself didn't solve the problem, nor did any of the utilities work (Amphetamine, caffeinate, etc.). It was only after deleting the extensions AND setting it to not go to sleep that my computer would stay on.


I also reached out to Apple Support today. Their suggestion was to run a virus scan and then reinstall Catalina. Not very helpful.

Feb 2, 2020 12:47 AM in response to GavinFoo

The problem is getting worse. When my MacBook Pro (mid 2014, Catalina 10.15.3 (19D76)) is asleep, it crashes - that's not new - but now two times in a row. First the 'usual' crash, then another crash during the boot after the first crash. Then, after the 'enter' of logging in, the computer freezes completely and I have to force a hard boot with the power button. The computer then reboots and I can log in but then the system is extremely slow. Again restarting another time and login I can finally get to work. Good heavens Apple, what a mess you make of it!

Feb 4, 2020 5:19 PM in response to ezedodo

Today I Re-install Catalina not a fresh one (erasing disk), but using and internet install to refresh the OS, and even before that I delete the Cleanmymac X suspecting that was having or causing problems. After a wile the problem persist. Browsers stop navigating pages and mail did no show content, the wired situation when this happen is that previous page continue to navigate (Page that was already open) but no new page. Microsoft Teams continue working, also other apps even native one as news, etc But browsers (Safari and Chrome) and apple mail did not, even weird that Microsoft Outlook continues working es very annoying and weird. I also supected of Avast was blocking traffic but I have other two machines that are working fine, only the Mac Book Pro 15 Inch 2017 Mac OS 10.15.2

Feb 7, 2020 9:32 AM in response to chatwithnorm

Even though my product is different with OWC( I am using the drive docs) I had him tested it in a while. So I went and did that and would you believe I didn't crash on sleep with 10.15.3! Thanks! I am sorry that so many people are still having a problem. I was really surprised that it finally didn't go to sleep when it was attached to the Doc.

Feb 8, 2020 11:19 AM in response to chatwithnorm

It’s not an OWC-specific problem. I have a bus-powered USB Toshiba Canvio drive being used for Time Machine that appears to be causing my sleep crashes/restarts. When I swapped the Toshiba for a powered (i.e., wall outlet) OWC Mercury Elite Pro (also connected to a USB port), the crashes stop. Although it’s possible that the drive or its hardware interface is failing and causing the crashes (I’ve already tried a different cable and different USB ports), the problems began when I upgraded from Mohave.


The update to Catalina 10.15.3 has had no effect. I’ve been working with an Apple Senior Advisor on this for weeks. Still waiting to hear back from Engineering about the data they’ve collected from my iMac.

Catalina constantly crashing when Sleep

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.