Catalina constantly crashing when Sleep

My 2019 15inch MacBook Pro with Vega 20 always crash and reboot when it going to sleep. And each time It automatically change "switch the graphics card" option in powel setting to uncheck.


MacBook

Posted on Oct 11, 2019 7:36 AM

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Posted on Dec 6, 2019 2:42 AM

I was having this problem on a 15" MBP 2019 with the Pro Vega 20, then again on the 16" 2019 MBP with the 8GB Radeon I swapped it for.


Basically, your Catalina install comes with a bunch of extensions for running RAID hard drives (most users won't ever do this). Something about at least one of them is broken. I haven't worked out exactly which ones cause the problem, but they can all be safely removed if you don't use RAID HDDs.


They can be found in MacintoshHD>Library>Extensions. Make sure you're looking the right right Library folder, you want the one on in Macintosh HD, NOT the one under your username. I made a backup of them just in case, then cleared out the following .kext files:


ACS6x

ArcMSR

ATTOCelerityFC8

ATTOExpressSASHBA2

ATTOExpressSASRAID2

CalDigitHDProDrv

HighPointIOP

HighPointRR

PromiseSTEX

SoftRAID


Since I was on a very fresh install, I expect these are all the ones which come with Catalina as standard. My machine has since been waking from sleep successfully and quickly every time, even with multiple displays and USB-C devices plugged in.

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219 replies

Nov 2, 2019 3:08 AM in response to 字杰

I have a brand new imac 27” with ssd and Catalina. Finder just stops responding after each sleep and spinning ball appears. I have tried all of the above several times and removed peripherals and start up programmes like Dashlane and it still happens. Driving me nuts £2k down with a c..p Apple update. Old mac mini with Mojave and ext ssd much better.

Nov 15, 2019 1:54 PM in response to GavinFoo

I just updated my late 2015 iMac to Catalina and now I'm facing this irritating problem; sometimes it freezes when I work on it and I can never wake it from sleep without having to emergency reboot it. COME ON Apple, this can't be true! You have to give us a solution now! Bad, bad work by the developers. I'm seriously considering a Windows computer as I feel like Apple are being more and more sloppy......

Note; Nothing was wrong before updating. Another irritating issue was that I couldn't use iPhoto anymore, I hate the layout and the way it's presented in Photo...

Nov 17, 2019 12:53 PM in response to Sue Rose

Ok, I have both an OWC 4-drive external Thunderbolt 2 and a 2-drive Thunderbolt 2 enclosure. Both are full with 2 Tb 7200 rpm hard drives. I have never had a problem with them until I installed Catalina. But my big question is - how can they be drawing to much power when they both have their own power chords with in-line bricks? They are not drawing any power from the system, just data.

Nov 22, 2019 8:36 AM in response to GavinFoo

Experiencing a similar issue. 2015 Macbook Pro. Upgraded to Catalina.


Anytime I try to click the "File" menu in iMovie, it crashes the entire machine. Tried first aid on the drive, tried updating. Also getting random reboots when I try to select the little apple icon in the upper-left of the operating system.


What a mess...


My only suggestion for those posting here is to send Apple lots of crash reports.

Nov 28, 2019 10:03 AM in response to mpcpba

An update on my problems. The iMac is a brand new 2019 one and this is a fresh Catalina install with files and settings migrated over from a Mac mini running Mojave.

After the iMac is awoken after an overnight sleep the embedded apps (Preview, Pages, Numbers etc) will not open stored files. The native apps appear to work if you start a new file but you cannot save them. Other non Apple apps work ok with the same files

I have spent over 3 hours on the phone with different Apple Agents. The problem has been isolated as only happening with my profile. Safe mode and a vanilla test environment are ok. We're still battling through the various processes though to see if we can flush out the issue. No luck so far though. An engineer's review is now booked and hope they can find a way forward. I will post the solution if it is obvious in due course

Nov 29, 2019 2:51 AM in response to GavinFoo

Is there any fix in sight for this? Almost every single day since I installed Catalina (about a month ago), when I switch on my new 27 iMac, I find out that it has crashed with error reports much like those mentioned above. Can this seriously be going on since Oct 11, when this was posted, and there is still no fix?! Needless to say that none of the recommended solutions mentioned as a response to the initial post by GavinFoo work.

Dec 2, 2019 5:53 AM in response to GavinFoo

This is really a shame...


Bought a 16 inch mac book pro, spent lot of money and a so basic function is not working properly.

I mean, Apple is on of the richest companies in the world but cannot test their products properly?????


I hope this is going to be fixed soon, it ruins completely the good old feeling of using a mac...

Dec 5, 2019 1:05 PM in response to mikimo

This happens every time my MACBook Pro goes to sleep with no attached storage or anything else on my MACBook PRO, just the motherboard and SSD which are built in.


I got into apple because Microsoft was so bad with new releases. Now Apple seems to have swapped places, perhaps it's time to move back to Microsoft which seems to be better than Apple at its releases.


Is there ever going to be a fix?

Dec 8, 2019 8:57 AM in response to fabio56

I've also isolated mine to an OWC Thunderbat external RAID drive. I unmounted the drive and the sleeping waking problem went away, but the drive will not auto mount now. I've contacted OWC technical support to see if they have any update RAID software, but I'm a bit confused by Tony's post. Does my computer need those components to run RAID, or is it some Apple stuff that I don't really need that interferes with my RAID software for the OWC hardware? I other words, if I remove the files he describes, will my OWC RAID device start working again AND the waking up problem will go away?


Thanks a bunch!

Dec 9, 2019 4:49 PM in response to DWKIMOMFS

an update on my own post:


I am sorry, the new cable did not solve the problem, but gave me another error message:


"BAD MAGIC! (flag set in iBoot panic header), no macOS panic log available"



I agree.. this is BAD...


the difference was, my macbook did not crashed while getting into sleep and even 20 minutes of after that.


That was last night. This morning I found out that my macbook was shut down and had to be boot up with power button, giving me above BAD massage.


I tried new profile, safe mode as well as NVRAM and SMC reset.


All didn't work.


Talking to apple support makes me more frustrating....!!!!


Sorry for the "!" s...




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Catalina constantly crashing when Sleep

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