Conference (3-way) Call Not Working in iOS 13

Question

Level 1

9 points

Conference (3-way) Call Not Working in iOS 13

I just realized that (3-way) Conference Calls don't work with the latest iOS 13.1.2 and iPhone 11 Pro Max. I'm on AT&T and have used this feature frequently and without issue in the past. However, I realize that when I try to add and merge calls the feature does not work. It hangs and the 3rd person isn't able to join the call. I can connect to the individuals holding on the lines, but can't merge them. I'm wondering if this is a known issue or just a random bug. This is a basic, but critical feature.

iPhone 11 Pro Max

Posted on Oct 11, 2019 3:16 PM

Reply

Answer 1

Top-ranking reply

Joseph_S.

Community Specialist

Oct 16, 2019 12:28 PM in response to Orp967

Good afternoon Orp967,

Welcome to the Apple Support Communities!

I understand you are having an issue merging calls on your iPhone 11 Pro Max. iOS 13.1.3 was released October 15, so I would suggest updating to the most recent version first. Then restart your iPhone and check for a carrier update. Finally, contact your wireless carrier for help as conference calling is controlled by your provider.

iPhone User Guide - While on a call on iPhone

Update your iPhone, iPad, or iPod touch

Update your carrier settings on your iPhone or iPad

Wireless carrier support and features for iPhone in the United States and Canada - click the map to choose your country.

Take care.

Reply

Conference (3-way) Call Not Working in iOS 13

Similar questions