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My new device is stuck in the software update

How do I complete the set up for my iPhone 11 if it is frozen in the software update?

Posted on Oct 11, 2019 3:59 PM

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Posted on Oct 11, 2019 4:04 PM

Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch


If you think the update is stuck, press one of the buttons. If you see an updating message, the update is still in progress.

In some cases, you may see the progress bar complete, then start again.


If the update or restore never completes or your device is unresponsive, force your device to restart.

If your device has been in this state for several hours, contact Apple Support.

1 reply
Question marked as Best reply

Oct 11, 2019 4:04 PM in response to billie235

Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch


If you think the update is stuck, press one of the buttons. If you see an updating message, the update is still in progress.

In some cases, you may see the progress bar complete, then start again.


If the update or restore never completes or your device is unresponsive, force your device to restart.

If your device has been in this state for several hours, contact Apple Support.

My new device is stuck in the software update

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