You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS

Got a new iPhone. Got to software update and it’s stuck on preparing update. Any ideas?

iPhone 12

Posted on Aug 29, 2022 2:32 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2022 4:43 PM

Check if this helps, see the following Apple articles:

Update your iPhone, iPad, or iPod touch

Update your iPhone, iPad, or iPod touch - Apple Support (IN)

 

If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad, or iPod touch won't update - Apple Support

 

You can do the update via PC, see this Apple article: Update software on iPhone, iPad or iPod touch in iTunes on PC

Update software on iPhone, iPad or iPod touch in iTunes on PC – Apple Support (UK)

 

If you have a Mac see this Apple article: Update your iPhone, iPad, or iPod touch with the Finder

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

 

You need about 6 GB device storage and good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.


1 reply
Question marked as Top-ranking reply

Aug 29, 2022 4:43 PM in response to Sarahj113

Check if this helps, see the following Apple articles:

Update your iPhone, iPad, or iPod touch

Update your iPhone, iPad, or iPod touch - Apple Support (IN)

 

If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad, or iPod touch won't update - Apple Support

 

You can do the update via PC, see this Apple article: Update software on iPhone, iPad or iPod touch in iTunes on PC

Update software on iPhone, iPad or iPod touch in iTunes on PC – Apple Support (UK)

 

If you have a Mac see this Apple article: Update your iPhone, iPad, or iPod touch with the Finder

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

 

You need about 6 GB device storage and good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.


iOS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.