My new device is stuck in the software update
How do I complete the set up for my iPhone 11 if it is frozen in the software update?
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Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch
If you think the update is stuck, press one of the buttons. If you see an updating message, the update is still in progress.
In some cases, you may see the progress bar complete, then start again.
If the update or restore never completes or your device is unresponsive, force your device to restart.
If your device has been in this state for several hours, contact Apple Support.