Macbook Pro 13 2018 - CalDigit TS3 Plus Dock - Crash waking from sleep and restarts self

Note that Caldigit has released firmware 44.1 on Jan 6 2020. Release notes suggest that it addresses this issue. Good luck.

Hi there! I did an experiment last night and unplugged my MacBook Pro 16" from the CalDigit dock and left the Mac in sleep mode. I woke up this morning, and the computer was in perfect form. No reboot. The CalDigit Dock however had put itself to sleep... In other words, the blue power light was OFF despite the fact that the CalDigit is (and has always been) plugged into power at the wall... So my sense is that the issue is with CalDigit... When the Mac is plugged into the dock, and IT goes into sleep mode, the computer reads that as a problem, and shuts down. So now my solution will simply be to remove the unplug the Mac from the dock at night, let it sleep on battery (it lost no charge overnight btw), and then plug it back in when I start work in the morning.

Same problem, I had this issue running two 4K displays with the TS3 and the system froze after sleeping. Then I ran the displays directly to two ports on my MacBook 16" and just used the TS3 for power and to connect hard drives, with that set up I had no problems at all. I just bought a StarTech Thunderbolt 3 to Dual DisplayPort adapter and the issue came immediately back. I can confirm this is not just related to the Caldigit TS3.

I am having the same issue with my TS3 plus... when my 16" MacBook Pro is connected in with the clamshell closed it crashes pretty much every time my computer goes to sleep. Today by chance I happened to have my clamshell open when my computer went to sleep and this time NO CRASH! I'm still doing a few more tests to see if this will work but so far with my clamshell open my computer doesn't crash... it's not ideal since I'd rather have the clamshell closed but I was happy to stumble upon this. If anyone else out there has the same issue and tries this let me know if it works!

Just wanted to update... I updated to Mac OS 10.15.3 and 44.1 on the TS3 and also use a Lacie 2big drive. I have a dual display setup... two LG 27UL850's. Previously I was using DisplayPort from TS3 to 27UL850 and then daisy chaining from TS3 to Lacie to DisplayPort then to 27UL850. After MANY issues with crashes and reboots I decided to try TS3 thunderbolt to 27UL850 and DisplayPort to 27UL850 and just using the 2big as a hard drive directly connected to my computer. So far this setup has worked for the most part being able to close the lid on my laptop without any crashes during sleep. Will continue to monitor but hopefully this has solved my problems!

After a couple of months of back and forth with Caldigit for a similar issue, they told me that my computer "is most likely having an issue with either the logic board or the Thunderbolt controller" and to contact Apple. I did, they told me I should bring it for a technician to check it, but I don't trust the authorized technical support here in Argentina based on past experiences so I'm looking for refund options.

I bought the new MacBook Pro 16 last week and purchased 2 Caldigit TS3, one for my office and one for my home office.

Both of them heat up my MacBook Pro. When I’m plugged in, my MacBook overheats.

Then I unplugged my docking station and plugged my normal battery charger and 10-15 minutes later, my computer was no longer heated and the fan stopped running, which tells me that the Caldigit unit Is the problem.

Caldigit needs to make a 90 watt docking station and figure out how to fix these issues as the docking addition is not compatible with the new MacBook Pro 16.

I am also having the same issue when my clamshell is closed, the MacBook has error messages. I’m having the same issue as everyone else.

I feel better that there are others having the same issue.

I believe this is to do with Catalina & external displays via thunderbolt.

I had random kernel panic issues with my late 2017 macbook pro 15" and a LG34UM95 thunderbolt 2 display - so took it to the repair centre. Was told logic board probably gone, so got it sent off - and brought a new 16" in the meantime.

16" crashed just the same (didn't use migration assistant). Monitor works fine with a thunderbolt 2 enabled PC.

Brought a Caldigit usb-c (thunderbolt 3) dock to sit inbetween....still got issues...

Sorry to hear that. This was one of the most frustrating issues I have ever had with a Mac. I even tried running the two monitors through a thunderbolt to dual DisplayPort adapter and had the same wake issue so I really think it's a Catalina issue that Caldigit somehow addressed. I wish they would have provided more details about the firmware update. I have the same set up as you do. I'm running two LG 32UL750 monitors. One through the DisplayPort output and the second through the usb-c output using a usb-c to DisplayPort wire. Which graphic card do you have in your MacBook? I have the Radeon 5500M. I'm on Catalina 10.15.2.

At first the new CalDigit firmware (44.1) seemed to work, but I'm still having problems with my 16" MacBook Pro (2.3 GHz 8-core i9 with 32GB DDR4 RAM) plugged into the CalDigit TS3 Plus (with a Thunderbolt 3 cable) and the Caldigit plugged into a LG 34BK95U-W widescreen 5K monitor (with the USB-C or possibly thunderbolt cable that came with the monitor). I have the monitor set to use DisplayPort version 1.4 (but I've tried DisplayPort v1.2 and v1.1 settings before and they haven't helped). The MacBook Pro has the AMD Radeon Pro 5500M with 8GB VRAM, and Catalina was a clean install (I didn't use Migration Assistant) and updated to 10.15.3. Often after I let the MBP go to sleep and come back hours later, the MBP has crashed and shut itself down. Then I have to do some combination of power cycling devices, SMC resets, and zapping PRAM to get it to work with the TS3 and monitor again. Seems to work ok if I don't let the setup sit for very long, but after leaving it for hours it's likely to be dead. Very annoying problem, as having the CalDigit in the loop is supposed to make things more convenient but it is actually wasting a lot of my time.

Hi Tangfi! I have had exactly the same experience as you have: once I leave the note book open, the TS3 doesn't go to sleep, and the computer doesn't crash. So perhaps that is the "fix."

I should have posted sooner, this firmware update completely resolved the wake issue for me.

I just took in my MacBook Pro 16" for the same reason -- using CalDigit Power Dock -- and there's nothing wrong with the Mac. It's something to do with the power dock. But the extension for the J5 are different. So I'm not sure what to remove in this instance, since none of the three extensions they recommend dumping are showing up in my extensions library.

For what it's worth, this is the original post that led me to look into temperatures and power input - it's not exactly your issue, but it's related to plugging in a USB hub https://apple.stackexchange.com/a/363933 It might give you some ideas for debugging and things to look into, but I doubt it will actually help you fix it. With some luck, it might give you some data with which to go to Apple and make them look into your hardware.

Was excited for the firmware release but I'm sad to report that I still have the same issue even with the update... MacBook Pro 16" connected to dual LG monitors via DisplayPort...

Error: "timed out after 30352 ms"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.61.1/iokit/Kernel/IOServicePM.cpp:5302"

For now I'm just going to keep the lid open and mirror 1 screen to my laptop...