Level 1

16 points

Macbook Pro 13 2018 - CalDigit TS3 Plus Dock - Crash waking from sleep and restarts self

Hi there,

I finally bit the bullet and purchased a CalDigit TS3 Plus thunderbolt 3 dock so I could run all my accessories via a single thundebolt 3 cable, it is great when it use.

Now I run my macbook in clamshell mode with apple magic keyboard and magic mouse 2 via bluetooth, everthing else is via the dock (DP monitor, network and an external HDD used for time machine).

But then the problems occur, when the macbook goes to sleep, it wakes up fine if the laptop fell asleep in the short term, but if left for any extended period of time the laptop does not wake from sleep.

Opening the lid it appears to have crashed, the touchbar is static and does not change. Unpluging the thunderbolt 3 cable and the macbook reboots itself

Starting back up it shows an error report along the lines of:

Reason: Wake transition timed out after 180 seconds while calling power state change callbacks. Suspected

I am running macOS Catalina 10.15.

Is this a know issue, I do not know if it is due to the dock as I have not had this laptop plugged into a an external display till now.

I do know it used to wake normally when used in normal laptop mode, i.e. screen open and simply left to sleep over night in the past.

Any insight would be great!

Thanks,

MacBook Pro with Touch Bar

Posted on Oct 12, 2019 2:38 AM

Top-ranking reply

codgergeek

Level 1

8 points

Posted on Jan 28, 2020 3:00 PM

Note that Caldigit has released firmware 44.1 on Jan 6 2020. Release notes suggest that it addresses this issue. Good luck.

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24 replies

tangfj

Level 1

4 points

Jan 29, 2020 12:36 PM in response to robsp2000

I have the AMD Radeon Pro 5500M 8 GB too... and same... I'm on 10.15.2.

Come to think of it I'm actually daisy chaining with my Lacie 2big to run 1 of my monitors... I'm gonna try removing that from the equation to see if it helps...

Jan 30, 2020 7:37 PM in response to apainter

Similar issue here, but not with sleep mode, I have my newly purchased iMac 2019 27" and Macbook Pro 16", all have the issue that I simply cannot boot up the compute when connected with the Caldigt TS3 Plus dock, tried several times but just cannot boot any of my mac up with this connected! and the screen just freezes on the Apple logo, and when unplug the box and next seconds it boots up successfully without any issue... so definitely the issue is with the box, probably gonna return it...

apainter Author

Level 1

16 points

Dec 3, 2019 3:35 AM in response to julioolvr

Hi all,

thank you for everyone’s reply. I’m still in talks with Apple and CalDigit over this issue and it still remains.

I have so far reformatted and reinstalled the MacOS Catalina. Had two new CalDigit docks and multiple Thunderbolt 3 cables. The Genius at my local Apple store still is adamant it’s the dock and will not verify if the MacBook Pro hardware is faulty or not.

One thing of note is that the Thunderbolt 3 ports on the MacBook do get extremely hot as they are constantly receiving power.

At the moment I’m now several months in and still no answer. CalDigit have been good to replace everything, Apple refuse to as of yet. With the Genius blaming third party accessories.

so, any ideas?

tangfj

Level 1

4 points

Jan 29, 2020 8:24 PM in response to tangfj

So I've tried a few different settings in power management/etc but I'd have to say that for me the firmware upgrade to 44.1 is WORSE than before. Now my computer crashes every time it goes to sleep whether the lid of my laptop is open or closed.

Can anyone who's problem went away share the details of their setup?

Dec 2, 2019 3:52 PM in response to apainter

I am having the same issue on a new MacBook Pro 16" (delivered last week)... I'm so glad to see that there's some discussion about it. I was beginning to think I had a lemon for a computer.

N8sanity

Level 1

4 points

Jan 11, 2020 1:48 AM in response to Crosscurrent

The Caldigit dock only has a blue light when receiving a signal through the thunderbolt port to the computer. So since you had it unplugged from the computer the light being off is normal behavior.

calissa

Level 1

4 points

Oct 15, 2019 6:26 AM in response to apainter

this is a known issue.. check out this thread.. https://discussions.apple.com/thread/250716345?answerId=251417425022 they found out the issue is at least sometimes, caused by the J5 create drivers.. I have a TS3 Plus after having the J5 and I'm having the same issue. I'm going to try deleting the J5 driver to see if that helps..

Dec 2, 2019 6:23 PM in response to apainter

For my particular case, I ended up using a different Thunderbolt port and it's been almost two weeks without issues. At one point I had connected my USB-C cable wrong (there's one USB-C input on the back of the hub labeled "Computer" and I was using the wrong one) but that was immediately obvious (the laptop was losing charge).

I read online about issues with the area close to the Thunderbolt ports getting too hot. In case it might help debugging, I found the iStats Menu app useful (I think there's a free trial). It was useful to both keep an eye on temperatures, and on power input output (i.e. ensuring that the hub was outputting the power the laptop needs). Unfortunately, all seems to point that my case was indeed a hardware issue so I'm not sure I can be of much more help. Best of luck!

Feb 3, 2020 10:09 AM in response to codgergeek

For clarity, I'm trying to use my 16" MBP in clamshell mode, and it crashes during sleep in that mode. And the connection between the TS3 Plus and LG 34BK95U-W (widescreen 5K monitor) is with the stock thunderbolt cable that came with the monitor. I plug in my LaCie hard drive (Porsche Design 8TB) directly into my MBP because these crashes prevent me from ejecting the disk cleanly.

The new v44.1 firmware seemed to work initially on macOS10.15.2. Then I upgraded to macOS 10.15.3 and it's not working anymore (could be a coincidence). Other software I'm using that could perhaps conceivably be involved is Norton Security.

Anyone else have success with firmware v44.1 and macOS 10.15.2 and then problems with 10.15.3?

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Macbook Pro 13 2018 - CalDigit TS3 Plus Dock - Crash waking from sleep and restarts self