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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi
I am just setting up my new iphone 11 and it said to download 13.1.2 so i did as this is what i have on my old iphone and i didnt think it would take long. Its prepared the software and changed to install now but the loading circle is spinning next to it, its been about 45 mins should i reboot the iphone?
thanks
This was not helpful. What do I do when my new iPhone 11 is stuck on this update screen?
This was not helpful. What do I do when my new iPhone 11 is stuck on this update screen?
Hi Bex0555,
Thanks for using Apple Support Communities. It sounds like you’re having trouble updating your iPhone. I’m happy to help.
You’ll want to try the steps below:
Get help with over-the-air iOS updates - Apple Support
If that doesn’t help, you’ll want to update your phone using your computer:
Update your iPhone, iPad, or iPod touch - Apple Support
Take care.
This happens when you accept an invitation to update after Apple releases a newer update version. Apple's update servers don't know how to inform you of this problem, so they just puke.
Escape from this failed update either by forcibly shutting down Settings or by forcibly restarting your phone. Then, open Settings, "Check for Updates," and you should be invited to install the newest update.
Iphone 11 setup stuck on software update
