Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 11 setup stuck on software update

Hi


I am just setting up my new iphone 11 and it said to download 13.1.2 so i did as this is what i have on my old iphone and i didnt think it would take long. Its prepared the software and changed to install now but the loading circle is spinning next to it, its been about 45 mins should i reboot the iphone?


thanks

Posted on Oct 12, 2019 10:59 AM

Reply
Question marked as Best reply

Posted on Oct 17, 2019 9:06 AM

Hi Bex0555,


Thanks for using Apple Support Communities. It sounds like you’re having trouble updating your iPhone. I’m happy to help.


You’ll want to try the steps below:


Get help with over-the-air iOS updates - Apple Support


If that doesn’t help, you’ll want to update your phone using your computer:


Update your iPhone, iPad, or iPod touch - Apple Support


Take care.

3 replies

There are no replies.

Iphone 11 setup stuck on software update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.