You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IF my laptop is infected how am I notified? I know that virus' can pose as safety messages

I received a message for the first time that I am 33% infected and go download something to fix it. This is the first time and in the past I did this on a PC and it turned out the download was the virus. How does my apple care notify me, how would I know if this is legit.


Posted on Oct 13, 2019 8:48 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2019 8:52 AM

It is a phishing scam.


No Anti-Virus software or so-called “cleaning” apps are needed or recommended for Mac OS. They can conflict with Mac's own built-in security. At best they will slow your Mac by using unnecessary resources and at worst will bork your entire system. Your Mac has all the built-in protection you need.

https://www.apple.com/macos/security/

2 replies
Question marked as Top-ranking reply

Oct 13, 2019 8:52 AM in response to frederique208

It is a phishing scam.


No Anti-Virus software or so-called “cleaning” apps are needed or recommended for Mac OS. They can conflict with Mac's own built-in security. At best they will slow your Mac by using unnecessary resources and at worst will bork your entire system. Your Mac has all the built-in protection you need.

https://www.apple.com/macos/security/

Oct 13, 2019 8:52 AM in response to frederique208

No one can determine whether your computer is infected from outside your computer. These message and emails are ALWAYS a SCAM.


They are trying to get you to click on something, and then will try to take over your computer and steal your credit cards and/or identity. They are sent to you by Criminals, who would tell you anything to get your money or control of your computer. They are blatant and obvious LIES.

IF my laptop is infected how am I notified? I know that virus' can pose as safety messages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.