Fingerprint Password Not Working on IPad Pro 2019.

Question

Level 1

8 points

Fingerprint Password Not Working on IPad Pro 2019.

Everything works great on my iPad Pro - but suddenly the fingerprint password function is not working...? I’m screwed because I don’t generate or keep track of these, my device is supposed to (and always has) handled that!

Here’s what I use and the issue:

Using IPad Pro 12.9”.

Current on iOS.

Issue: When trying to log into my bank or any other site, typically the iPad brings up the fingerprint password prompt, but it isn’t. The device isn’t cycling like it usually does when using the fingerprint password.

Has anyone else had this problem - or know how to get my fingerprint accessible passcodes ——- back and functional ???

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on Oct 14, 2019 1:11 PM

Reply

Answer 1

Best reply

Skydiver119

Level 9

53,405 points

Oct 14, 2019 4:40 PM in response to redgreen13

You will need to wipe the device. You had to have entered a passcode to use Touch ID, if you can’t remember that passcode then you have to wipe it to remove that (which means you will need the Apple ID and password you used to set it up)

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Reply

Answer 2

Skydiver119

Level 9

53,405 points

Oct 14, 2019 1:31 PM in response to redgreen13

If Touch ID isn't working on your iPhone or iPad - Apple Support

One key thing to Touch ID is that it must be used at least once every 48 hours or you need the passcode to access the device. This is a security feature to keep lost devices from being in appropriately accessed.

Reply