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Video won't play on my PC since iOS 13.1.2 Update

Ever since I got the latest update (iOS 13.1.2), whenever I transfer a video file I recorded from my phone into my PC, the file will only play audio. I've tried using both Windows Media Player, and Quicktime, but neither of them work. Has anybody else had this issue or know how I can fix it?


Thanks!

iPhone X

Posted on Oct 14, 2019 2:49 PM

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Question marked as Best reply

Posted on Oct 15, 2019 8:19 PM

Using HEIF or HEVC media on Apple devices - Apple Support

Settings﹥Camera﹥Formats﹥Most compatible


Additionally, transferring the file again with different settings, will convert to a format that is compatible with the importing device.

Settings﹥Photos [and videos]﹥Transfer to Mac or PC﹥Automatic

4 replies
Question marked as Best reply

Oct 15, 2019 8:19 PM in response to Dario03

Using HEIF or HEVC media on Apple devices - Apple Support

Settings﹥Camera﹥Formats﹥Most compatible


Additionally, transferring the file again with different settings, will convert to a format that is compatible with the importing device.

Settings﹥Photos [and videos]﹥Transfer to Mac or PC﹥Automatic

Video won't play on my PC since iOS 13.1.2 Update

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