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Headphones work for music, but not phone

My headphones work fine for everything except my phone. On a phone call with the headphones plugged in, it only provides an option for speaker.

iPhone XR

Posted on Oct 15, 2019 12:03 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2019 12:36 PM

Hello RLlauf,


Thanks for using Apple Support Communities! I see you're having an issue with headphones and phone calls and I'd like to help.


If your headphones don't work with your iPhone, iPad, or iPod touch has steps to assist.


You'll want to make sure that your headset does have a microphone.


You can test with another headset, such as the one that came with your iPhone.


Or, try your headset with another phone.


These steps should help to isolate the issue.


Enjoy your day!

1 reply
Question marked as Top-ranking reply

Oct 21, 2019 12:36 PM in response to RLlauf

Hello RLlauf,


Thanks for using Apple Support Communities! I see you're having an issue with headphones and phone calls and I'd like to help.


If your headphones don't work with your iPhone, iPad, or iPod touch has steps to assist.


You'll want to make sure that your headset does have a microphone.


You can test with another headset, such as the one that came with your iPhone.


Or, try your headset with another phone.


These steps should help to isolate the issue.


Enjoy your day!

Headphones work for music, but not phone

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