Touch ID works to unlock phone but stopped working on Fidelity App

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Level 1

4 points

Touch ID works to unlock phone but stopped working on Fidelity App

I had previously owned an iphone 6 and used touch ID to access the app to log in. After I bought a new Iphone 7 and I switched carriers, App states, "Touch ID login currently unavailable. Please login with username and password." Since I have a very long and complicated password to secure my retirement account, it would be nice if touch ID worked. The bizarre thing is that otherwise touch ID works fine to unlock the phone and with other apps. My iOS version is 13.1.2

iPhone 7

Posted on Oct 15, 2019 4:06 PM

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Answer 1

Best reply

Johnathan Burger

Level 9

66,415 points

Oct 15, 2019 4:25 PM in response to Wireyear

Enter your password to login.

You may also be required to enter a verification code sent to you from fidelity.

After that you should be able to use FaceID.

Any new install of any financial app on a iOS device will require you to login with a password, verification code.

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Answer 2

Wireyear Author

Level 1

4 points

Oct 16, 2019 10:19 AM in response to Wireyear

What it took to fix it is something I should have thought of myself. I uninstalled the app, and then reinstalled it and that did the trick. I think it needed to reload the data from the Touch ID on the new phone, which it only does with a new install.

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Answer 3

razmee209

Level 10

191,556 points

Oct 15, 2019 4:22 PM in response to Wireyear

If it works for other apps and can unlock your phone, then the issue is with the app, contact the app developer or look at their support site.

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Touch ID works to unlock phone but stopped working on Fidelity App

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