[iPhone 6s] Can't use Touch ID for unlocking device

Hi,

a friend of mine got a refurbished iPhone 6s and can't set Touch ID for unlocking the phone, the Home button is original, and the fingerprint sensor normally works with Apple Pay, App Store etc.

The phone is updated to latest firmware, and hard reset didn't help

Sorry for the photo being in my local language.

iPhone 6s

Posted on May 27, 2020 12:34 AM

Top-ranking reply

MLVYY Author

Level 1

8 points

Posted on May 27, 2020 5:26 AM

We solved it with creating a different iCloud account, now it works.

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Touch ID broken for App Store So this has been a problem for a few years now. One day, touch ID works fine in the App Store. Then out of nowhere, without you changing any settings, you try to download an app. And the App Store app requires you to enter your password. You try to download again, and it just keeps asking for a password. Any download you try, will ask you for a password. No touch id available. The only temporary workaround, because it is just a temporary workaround. You have to turn off Touch ID for the App Store in Settings. Reboot your device. Then turn it off and on again (because after you reboot, iOS automatically turns touch id back on again. And yes, you have to turn it back off and on again. Because if you don’t, the temp workaround doesn’t work). So, again, you have to reboot, turn off, then turn touch id back on again. Enter your password. Then everything is back to normal. You can now start using touch id in the app store. Until it just randomly stops working again. Which again, has been happening for years. Yes, I am on the latest version of iOS and iPadOS. Updates have never fixed this problem. I really don’t get it. This has been a known issue for a very, very long time. Apple has come out with bunch of iOS versions. And yet this is still happening. Truly, this is not Steve Jobs’ Apple. There were far, far fewer issues with him at the helm. Cook, not so much. The old, “It Just Works”, is no more. Now it’s, “Hopefully, It Works”. Lol Though under Cook, who’s all about the bottom line. This is intentional. So that all those that still have older devices that still uses touch ID, are frustrated enough that they purchase the latest and “greatest”. Much like when they slowed down older iPhones, whenever new iPhones were coming out. Apple finally admitted to that after years of denying. Because they couldn’t hide the truth anymore.
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3 replies

Top-ranking reply

MLVYY Author

Level 1

8 points

May 27, 2020 5:26 AM in response to ProustGiulio

We solved it with creating a different iCloud account, now it works.

ProustGiulio

Level 10

212,250 points

May 27, 2020 1:07 AM in response to MLVYY

If the option is grayed out, check Settings>ScreenTime>Content&Privacy Restrictions>Section Allow changes... (code and/or account) MUST be allowed.

When done, restart the device.

Regards

Giulio

MLVYY Author

Level 1

8 points

May 27, 2020 4:12 AM in response to ProustGiulio

Not working :(

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[iPhone 6s] Can't use Touch ID for unlocking device