email apple support

Yes, I know they do - why I do not know because I have never gotten an email option. The three usual "suspects" are:

give us your phone number and we will call you

chat with us

take it to a store of your choice (with the opportunity to get an appointment at the Genius Bar

The only time email was offered was when a support rep did not have an answer and said they would send the documents/whatever later.

There is NO EMAIL support

Apple Support (@AppleSupport) / Twitter

Only if, after going through the triage, Apple thinks that is one of the best options. they seem to prefer that you give them your phone number and a time to call and they will supposedly call you. I've seen too many posts of people waiting and waiting (and I have), so that is not an acceptable option for me. Unless I know what the hardware problem is and will wind up with an option to take it in, I do not use the online process. I simply call support - fortunately, that still works.

You did not read babowa's response. There is no such link.

1. Contact Support
2. Music Apps & Services
3. Product > iTunes Store
4. Other iTunes Store topics
5. Topic not listed
6. Blah (enter text) > [Continue]

Yep

BUT

The "triage" has to determine that Apple thinks it is necessary

AND

it is a FORM submit - not an email address

😁😎✌

I absolutely understand, why Apple chooses to get in contact with a user via email , if they think it is necessary, and not give the user this as a first contact option.

I only wanted to point out, that Apple is mentioning the email contact option on their Support page, that's why I posted the link.

If you follow the link Get Support from the Apple Support Site, you'll see this:

So, contact via email might be an option after all.

A mere anomaly. In 20 years, I have never been offered that option.

Me neither...

Stumbled upon it proving up an answer to somebody long ago

Probably has something to do with the need to hear a "detailed story" beyond what the triage elicits - response email may contain a "list" of stuff to provide answers (??)

There is no direct email support for Apple; you would need to go through the contact support link in the upper right corner and go through the triage questions until you get different options to connect with support.

I just found your identical post; it is not helpful to double post as it gets too confusing.

Did you already check this link to view all of the options to contact Apple Support?

Get Support