My computer updated and now my scanner won't work. Can I get a different version of software.

My mac updated and now the Canon Image Formula DR-C225 won't work. "CaptureOnTouch DR-C225 needs to be updated.

How can I do that?

Posted on Oct 16, 2019 6:41 AM

Reply
2 replies

Oct 16, 2019 6:55 AM in response to wellssa

Go to the Canon support website, https://www.canon.co.uk/support/products/document-scanners/dr-series/imageformula-dr-c225.html?type=drivers&language=en&os=macos%2010.15%20(catalina)

So you will see that Canon has not determined if the scanner can work in Catalina, can't be that hard,

they do have drivers for Mojave available, it would do no harm to install them and see if it will work.

If you haven't already done so.

Just click on the selector under Your Operating System.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My computer updated and now my scanner won't work. Can I get a different version of software.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.