"The Finder can't quite because an operation is still in progress on an iOS device"

I wanted to restart my Mac in order to check whether this would clear a problem I was having. I got the message:



This makes no sense as it doesn't give any indication of which iOS device is involved, nor does it allow one to abandon the operation. Grrr.


iMac Line (2012 and Later)

Posted on Oct 16, 2019 1:23 PM

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Posted on Feb 20, 2020 11:57 PM

I managed to get out of this situation by having the device connected by cable to the computer. Then turn off the iOS device.Then disconnected the device from the computer. The device disappeared in the Finder and I was able to restart the computer. Then I restarted the device and reconnected it to the computer. When it showed up in the Finder, I clicked on sync and let it work. After that, everything worked for me. So far....


I is running Catalina 10.15.3 on my MacBook Pro and iOS 13.3.1 on my iPhone.

38 replies

Oct 23, 2019 4:17 PM in response to Dandelion1

Hello, Dandelion1.


When the processes are initiated, does it ever finish or does it lock up at that point? It's possible that syncing a lot of data over Wi-Fi could just be slow. You may want to try syncing up all of your devices using a cable instead just to get the process complete. Finder and sync should be quick if there are no changes on the devices and Mac.


If that still doesn't help, try the safe mode and test user account steps provided earlier.


Best regards.

Dec 17, 2019 5:05 AM in response to lok

Just an update: I've updated my Mac to the latest 10.15.2, and this is happening to me again right now, and in the Finder there's not even any of my iDevices showing the syncing icon.


Apparently this add to a growing list of MacOS bugs that Apple is never going to fix because only the iPhone worth putting their effort in now.

Jan 2, 2020 10:17 AM in response to simonjo1984

I did, but never saw a "retry" window... I ran Disk Utility which took longer than usual, but it just said my disk appears to be ok. I couldn't even use the terminal to issue a kill command. So, I just held the power button until it went off. Afterwards, I was able to turn off the connect via wifi feature--so, hopefully, this won't happen again. Thank you though.

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"The Finder can't quite because an operation is still in progress on an iOS device"

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