after installing Catalina, one app keeps closing down in my Mac

Question

rolmav Author

Level 1

8 points

after installing Catalina, one app keeps closing down in my Mac

I received the following error message: Termination Signal: Illegal instruction: 4

Termination Reason: Namespace SIGNAL, Code 0x4

Terminating Process: exc handler [552]

Application Specific Information:

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Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff3521bd63 __exceptionPreprocess + 250

1 libobjc.A.dylib 0x00007fff6b10abd4 objc_exception_throw + 48

2 Foundation 0x00007fff37829523 _writeJSONValue + 829

3 Foundation 0x00007fff37829de3 ___writeJSONObject_block_invoke + 371

4 CoreFoundation 0x00007fff35268b57 __NSDICTIONARY_IS_CALLING_OUT_TO_A_BLOCK__ + 7

5 CoreFoundation 0x00007fff351974c5 -[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:] + 230

6 Foundation 0x00007fff37829705 _writeJSONObject + 477

7 Foundation 0x00007fff3782919d -[_NSJSONWriter dataWithRootObject:options:error:] + 86

8 Foundation 0x00007fff37829010 +[NSJSONSerialization dataWithJSONObject:options:error:] + 163

Does anyone know what to do? Because my Mac is out of warrantee, I cannot get any help from apple

Posted on Oct 16, 2019 10:03 PM

Reply

Answer 1

Oct 22, 2019 5:21 PM in response to rolmav

Hey there rolmav,

Thanks for reaching out to Apple Support Communities. I understand your Mac is shutting down when using a specific app in macOS Catalina. I’ll be happy to help.

Please follow the steps here for assistance with this issue: If an app freezes or quits unexpectedly on Mac

Cheers.

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Answer 2

rolmav Author

Level 1

8 points

Oct 23, 2019 5:38 PM in response to barberlives123

Thanks for your help. It is the App and not the Apple that shuts down. Here is part of the error message it gives me:

The last time you opened EGW Writings, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?

If you choose not to reopen windows, you may have to open and position the windows yourself.

Process: EGW Writings [552]

Path: /Applications/EGW Writings.app/Contents/MacOS/EGW Writings

Identifier: EGW Writings

Version: 1.2.2 (224)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: EGW Writings [552]

User ID: 501

Date/Time: 2019-10-15 07:43:33.405 +1000

OS Version: Mac OS X 10.15 (19A583)

Report Version: 12

Anonymous UUID: ED68C610-5032-19B1-8CD1-0BAE5AE48761

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Answer 3

KiltedTim

Level 10

203,146 points

Oct 23, 2019 5:42 PM in response to rolmav

Contact the app developer. This is most likely a problem with the application, not your Mac.

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Answer 4

rolmav Author

Level 1

8 points

Oct 23, 2019 5:45 PM in response to KiltedTim

No way. I have used it almost daily for 2 years and soon as the upgrade to Catalina came, it happened. Catalina does not even allow us to delete and reinstall the app. and that is unacceptable.

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