Bluetooth earbuds won’t stay connected on iphone

With the update just before the new 13.1.3 my raycon wireless earbuds would not stay connected, as soon as I started music they would disconnect. What’s going on, I’ve tried all the suggested methods to correct and they don’t work.

iPhone XS

Posted on Oct 17, 2019 9:04 AM

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1 reply

Oct 23, 2019 11:07 AM in response to merrill241

Hi merrill241,


Thanks for using Apple Support Communities. It sounds like you’re having trouble with Bluetooth headphones not staying connected. I’m happy to help.


To start, you’ll want to make sure you’ve tried each step below:


If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch - Apple Support


Should the issue persist, you’ll want to contact the manufacturer to see if the headphones are compatible with the latest iOS version. If they confirm the issue is not on their end, contact Apple Support.


Take care.

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Bluetooth earbuds won’t stay connected on iphone

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