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Level 1

13 points

iPhone 11 bluetooth still drops call after 13.1.3 update

New iPhone 11 still has bluetooth connectivity issues, even after updating to 13.1.3. 2016 Toyota 4runner, never had a problem with iPhone 6. Call drops from car radio (Entune) after about two minutes, but call is still in session. Then I just use speakerphone like everyone else. Chatted with support, had me rename iPhone, that did not work. Disconnected BT, deleted car from BT, deleted phone from car, rebooted, etc. Sorry I bought this phone so early. Fix your software Tim Cook.

iPhone 11

Posted on Oct 17, 2019 1:23 PM

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Malba1025

Level 1

9 points

Posted on Oct 21, 2019 4:32 PM

I am in the same boat although I thought it would be Interesting to Share my experience. My entire head unit resets anytime the iPhone 11pro is connected to my 2015 4runner through the Bluetooth. Never happened with iPhone 7. I did all things Apple suggested and even updated my 4runner software. Paired and repaired over and over again, updated current to 13.1.3. I was able to create the problem while on The phone with AppleCare and they captured the diagnostics of the phone during the problem. I don’t think they currently have a fix for this but I sure do hope they are working tirelessly on this as it is a huge inconvenience. Especially for a phone I paid $1350 dollars for, Jesus

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34 replies

west117

Level 1

14 points

Dec 10, 2019 4:36 AM in response to Malba1025

This is exactly what happens to me with my 2019 4Runner. The entire audio unit completely resets any time that my bluetooth is even connected. This is beyond frustrating since I have State Farm drive safe which has to be connected to bluetooth in order to record the drive and therefore my insurance is becoming an issue! This is ridiculous and has been going on for months no matter the Apple update. This needs to be fixed - we pay WAY too much for these phones for this to happen.

Dec 11, 2019 12:13 PM in response to west117

So I thought I had solved my problem by updating my entune software. Nope! Started happening also immediately again after.

HOWEVER...I think I fixed it now...in my 2015 Tacoma.

On your phone go to settings——> Bluetooth—> click the “i” next to your vehicles Bluetooth, and uncheck “All Contacts”

for whatever reason, I can leave everything else selected but as soon as I check this one off it starts happening. Now going on 30 minutes without an issue since turning off all contacts.

Finally can use my Bluetooth for phone calls again. Hopefully this helps some of you!!!

Feb 6, 2020 7:14 AM in response to wtalber

I have a iPhone XS Max and am also having the same problem. I have found a fix that seems to work. I deleted all Bluetooth profiles from my phone except the Tacoma profile. Haven’t had an issue since.

Feb 6, 2020 7:22 AM in response to Welchcm88

Shouldn’t necessarily have to do that I don’t think. Ironically I tried but that didn’t help. Glad it did for you.

If it does start up again, I went into Bluetooth settings and changed the Tacoma Bluetooth setting. I UNCHECKED “Sync All Contacts”. I left all of the other ones. Haven’t had a single issues since, only thing is that when someone calls, the name doesn’t show up on the screen. I just look at my phone if I don’t know the number though.

Oct 27, 2019 7:09 PM in response to Malba1025

I was having the same issue after having the iPhone 11 for only 2.5 weeks. Ran across this info and found it to be helpful. I tried it and has had no problems so far

Oct 27, 2019 7:21 PM in response to gregordude

Try this. Can’t hurt although I found it to be helpful. No dropped calls since I did it. Seems crazy I know. I was about to return my iPhone 11 until I ran across this....

Oct 21, 2019 6:13 PM in response to Rooster tail

Exact same issues here. 11 pro and 2015 Tacoma.

wtalber Author

Level 1

13 points

Oct 25, 2019 3:38 PM in response to N739DW

I wish that was the case. That update, at least for my 2016, was released in 2017. Already have it.

N739DW

Level 1

4 points

Oct 25, 2019 3:41 PM in response to wtalber

unpair the phone from the Toyota entune Bluetooth menu and repair it going through the settings menu.

I should have access to a 4 runner in an hour to get step by step instructions.

wtalber Author

Level 1

13 points

Oct 25, 2019 3:48 PM in response to N739DW

That would be the best news I've heard!

Oct 25, 2019 9:50 PM in response to N739DW

I can’t find that update only the 01057 update. Tried on entune and Toyota Audio updates. Apple needs to figure this out

Oct 31, 2019 3:41 PM in response to wtalber

It has also worked for my but not before clearing my personal data and repairing. At least it works now Toyota 4Runner 2015

Nov 15, 2019 1:18 PM in response to Malba1025

Exact same problem with 2014 Tacoma and iPhone 11 Pro. Head Unit reboots every few minutes when connected to iPhone 11 Pro, never had issue with iPhone 6s. Very aggravating!

Nov 15, 2019 1:52 PM in response to N739DW

I have tried looking there for and update and it says there is no update available for my Head Unit

Nov 15, 2019 1:54 PM in response to Malba1025

Did not work for me, 2014 Tacoma and iPhone 11 Pro

iPhone 11 bluetooth still drops call after 13.1.3 update