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hwarter Author

Level 1

48 points

apple configurator 2 does not save changes of home screen to iPad or iPhone

I use Catalina 10.15 with the first rolled out patch and Apple Configurator 2 to change the homescreens. If I have prepared the apps order and want to transfer to iPad Pro 12.9" or iPhone 6s the changes are not made on them. Both clients have the newest IOS.

Also the layout of the Configurator does not show correctly the surface of the iPad Pro, the window is too small to show the correct order.

Do you have the same problems?

iMac with Retina 5K display, macOS 10.15

Posted on Oct 18, 2019 12:47 AM

Similar questions

86 replies

cshanley

Level 1

8 points

Sep 18, 2020 9:26 AM in response to markfromlandolakes

Yup. Issue us now resolved. For the attention of all, AC2 can now be used in the provisioning workflow for iOS 14, but not for iOS 13.

However...

You can arrange the screens in any order.

You can move apps from one screen to another.

On a single screen, you can drag any app to be the last one on the screen.

But what you CANNOT do is arrange apps on a screen in any order you wish (a blue insertion bar used to appear as you dragged an app around).

So...

Although you can provision screens and the apps that will be on those screens, you cannot set the layout of the apps on those screens as part of provisioning.

Finally, iOS allows widgets on home screens. You cannot arrange these using AC2.

Unsatisfactory, really.

hwarter Author

Level 1

48 points

Nov 2, 2020 12:56 AM in response to hwarter

The problems are going on.

This message I wrote to Apple:

Configurator is not scaling window enough so it's not possible to see and move alle iccons of iPad 2018 12,9".

New iPhone 12 Pro generates a failure message, I try to translate:

An unexptected failure on iPhone has happened, communication with help program is not working. Try again and start the program again (I did without success).

Failure message: NSCocoaErrorDomain - 0x1001 (4097)

hwarter Author

Level 1

48 points

Nov 21, 2020 1:26 AM in response to hwarter

After Update Configurator to version 2.13.2 (5B53) iPad pro is working in unmanaged mode with iPad Pro 12.9, with iPhone 12 Pro the same problem exists.

An unexptected failure on iPhone has happened, communication with help program is not working. Try again and start the program again (I did without success).

Failure message: NSCocoaErrorDomain - 0x1001 (4097)

Nov 24, 2019 3:09 PM in response to hwarter

Same here MacOS Catalina 10.5.1, brand new iPhone 11 iOS 13.2.3.

This is a basic function of the Configurator that was removed from iTunes and is now hobbled.

Please fix.

Feb 23, 2020 1:34 AM in response to hwarter

I'm afraid the issue still exists as of macOS Catalina, iOS 13.3.1 and App Configurator 2

Oct 22, 2019 9:40 AM in response to hwarter

I have the same problem

Kelso04

Level 1

8 points

Nov 2, 2019 12:22 PM in response to hwarter

Ditto

Nov 7, 2019 10:28 AM in response to hwarter

Bei mir geht es auch nicht! So kann man mit den Tablets in der Schule nicht arbeiten!

Nov 9, 2019 4:39 PM in response to hwarter

Same here. Updated iOS for iPhone 8 Plus & updated Authenticator 2 - It pulls my home screen, but does not save it.

Nov 18, 2019 12:28 PM in response to hwarter

Same problem here. I can rearrange apps but Apple does NOT save any of the changes.

Nov 19, 2019 3:53 PM in response to Ken Graham

Same here, please solve this ASAP

abro

Level 1

13 points

Nov 20, 2019 9:12 AM in response to hwarter

Same issue on Mojave 10.14.6 with a IOS 13.2.3 on iPhone 8.

panicmac

Level 1

11 points

Nov 30, 2019 6:24 AM in response to hwarter

same

K1016-ed

Level 1

4 points

Dec 5, 2019 12:09 PM in response to hwarter

I have a very similar problem using Configurator 2 to manage an unsupervised IPAD running 13.2.3 connected to mac mini late 2014 running Catalina 10.15.1

The version of Configurator 2 is 2.11.1

Jan 4, 2020 8:11 AM in response to hwarter

I have the asme problem

apple configurator 2 does not save changes of home screen to iPad or iPhone