Hi,
Im excited to own the new iPhone 11 Pro but after a few weeks of ownership, one of the 3 camera lenses has shattered out. The phone has never dropped or mishandled, just simply normal use in my pocket. I just wanted to make the Apple community aware that the Camera glass is very weak! Buy a case that covers and will well protect the cameras. Ive attached a picture of my phones broken camera lens.
iPhone 11 Pro Max
I was one of the first to post here and have been very disappointed Apple has not seen this yet. As the moderators have said, this community is not monitored by Apple. I went back tot eh Apple store that offered to replace my phone for $99 with Apple care. The store manager request that I leave feedback on my recent purchase here
https://www.apple.com/feedback/iphone.html
That site is directly monitored my Apple and I believe if we all do it, they will see this as an issue and offer us a solution. Please join me by submitting our feedback.
I think they told you what you need to do if you don't want a phone with a cracked lens cover.
Mine fell from a very low height (it was hardly a fall) and same camera got a crack. It is a small one, but I am worried about taking it underwater. But I am really surprised by the poor quality.
We need this to happen! 😭
I hope apple should do something about this problem. Considering this is not an isolated case. I think many iPhone 11 users have a problem with the build of the camera lens.
I got my phone 2 days ago and the same lens cracked on mine and I have not dropped it either! So frustrating!
Yup also happened to me, I have the iPhone 1- and only had it for 2 weeks and i never dropped it or anything and the back lens is broken
Same thing has happened to my iPhone 11. No drops, grabbed it out my front pocket and noticed rear camera was cracked. 399 to fix without Apple care
Hi I had a same Issue :-/ Has any chance to fix it for free this ?
Accidental damage is not covered by the standard warranty and any repairs expenses are yours.
OK.
Take photos with no lens cover.
Then it's likely you'll be living with a damaged phone.
Yep, you broke the lens cover.
Well Sure i will do that but i just looking ppl who had done this and fix it with apple this problem :) Thanks
What lense covers protection did you fit ?
Are Apple iPhones meant to be used with a case “by design” or not ? Has Apple issued any formal recommendation to that effect ? If yes then ok but if not then the present design may be flawed.
iPhone 11 Pro Camera Lens Cracking
