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Hi,
Im excited to own the new iPhone 11 Pro but after a few weeks of ownership, one of the 3 camera lenses has shattered out. The phone has never dropped or mishandled, just simply normal use in my pocket. I just wanted to make the Apple community aware that the Camera glass is very weak! Buy a case that covers and will well protect the cameras. Ive attached a picture of my phones broken camera lens.
iPhone 11 Pro Max
I was one of the first to post here and have been very disappointed Apple has not seen this yet. As the moderators have said, this community is not monitored by Apple. I went back tot eh Apple store that offered to replace my phone for $99 with Apple care. The store manager request that I leave feedback on my recent purchase here
https://www.apple.com/feedback/iphone.html
That site is directly monitored my Apple and I believe if we all do it, they will see this as an issue and offer us a solution. Please join me by submitting our feedback.
Thank you. Hopefully Apple can address this issue. With more complaints we may can get it done
I did contact Apple as I mentioned. I would bet you anything that Apple sure as heck reads these forums, come on man, it's 2020.....
Sorry this happened to you. If Apple won't do anything, I honestly don't have any tips for you on this.
I have iPhone 11 also. Camera lens cracked. Replaced and lens cracked again within a week. Mine is the upper camera. Curious if it is upper one for all the other issues?
Mine is not the pro. Just iPhone 11
Upper camera on my 11 Pro.
and I also used an expensive case from their store who would protect it from it!
Same, i just got it fixed from another store for 70 and it just tok 30 minutes to Fix! I mean probably not the proper way to do it, but I mean my phone works just fine now so I’m happy!!
I've been using one since August 2020 and it hasn't shut down
This happened to me too! No clue how this could have happened!
please tell me where I should report it.
thanks!
I have the iPhone 11 and one of my camera lenses cracked. It was fine one day and cracked the next. Was not dropped. This is a problem with this phone.
So, I haven't got Apple Care, how much would that cost me and could I also replace it with a aftermarket glas, as just the glas is broken?
or does the whole lens / camra have to be replaced?
*camera
iPhone 11 Pro Camera Lens Cracking
