keyboard and mouse pad not working after signing in

hello, does anyone know how to fix the keyboard and mouse pad issue on 2015 macbook air?

went to sign in on my MacBook Air and after signing in my password my keyboard and mouse pad stop working what could me the cause and the solution for this? someone help me please

MacBook

Posted on Oct 18, 2019 7:55 AM

Reply
1 reply

Oct 24, 2019 8:54 AM in response to rickardo192

Hi rickardo192,


Thanks so much for using Apple Support Communities. It's great to have you here.If I understand your post correctly, you're having some trouble with the keyboard and trackpad on your MacBook Air.


If you boot up your Mac in safe mode do you continue to experience this behavior?


Use safe mode to isolate issues with your Mac


Also, let's reset the SMC on your Mac and test to see if this issue continues.


How to reset the System Management Controller (SMC) on your Mac


Kindest regards.

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keyboard and mouse pad not working after signing in

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