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User profile for user: GrnXnham
GrnXnham Author
User level: Level 1
102 points

A software update is required to connect to your iphone

Running iOS 13.1.3 on my iPhone 8

Running Mac OS 10.14.6 on my iMac


When I try to connect my iPhone to my iMac I get this message. Then it asks if I want to download and install. The problem is that I don't know what the update is. Does it upgrade to Catalina or some minor upgrade? This is important because I can NOT upgrade to Catalina yet. My accounting software has not been updated to be compatible with Catalina yet, so I must wait. I find it odd that this message does not tell you what the update will be.


If the update is Catalina, is there any other way around this? I need to connect my phone but I can't update to Catalina yet.


Thanks

iPhone 8 Plus, iOS 13

Posted on Oct 18, 2019 9:40 AM

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User profile for user: jkrizman
jkrizman
User level: Level 1
16 points

Posted on Oct 18, 2019 11:56 AM

I had the same hesitation, but was feeling lucky and went ahead and and clicked install anyway. System software didn't update, it looks like there may have been a phone or iTunes update. I can connect now.

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User profile for user: VHAJR
VHAJR
User level: Level 1
105 points

Dec 13, 2019 8:58 AM in response to GrnXnham

THANK YOU for this thread. Apple's non-specific dialog box and poorly-worded, vague kb article doesn't disambiguate whether the "update" will be a full OS update or some minor, slipstreamed iTunes update (which IMO should have been reflected in App Store's Updates section, but why be consistent with 20 years of precedent, right?).


Anyway, someone should let Apple support know this is a thing, because I was just told I HAD to update to Catalina to ever sync my iPhone (on iOS 13) ever again. That is simply false information.

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A software update is required to connect to your iphone

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