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User profile for user: Community User
Community User Author

SMS Messages

Dear Apple Support,


 I have the following problem.  My iPhone sends SMS messages to the number +44 (778) 620-50-94.  It is repeated several times a day sometimes.  As I know, it is connected with iPhone working capacity.  It's outrageous, SMS messages are sent without my knowledge and are not displayed in the iPhone Message app.  I suddenly detected it through my cellular company support. Sending messages abroad is very expensive for me.  It were six messages 48 rubles cost (about $ 0.76).  It violates my rights and causes material damage.  Please deal with this problem and compensate for the damage.


 Sincerely

 Vladislav Sautsky


 P.S .: There are screenshots from my cell company app where you can see the payments.  If you need I can send you documentary confirmation of the cellular company.

iPhone 5s, iOS 12

Posted on Oct 18, 2019 12:01 PM

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User profile for user: chris_g1
chris_g1
User level: Community Specialist

Oct 24, 2019 11:46 AM in response to Community User

Greetings sautsky,


Thanks for visiting the Apple Support Communities! I understand messages are being sent from your mobile number, but do not appear in the Messages app.


Since it sounds like you've spoken with your carrier regarding the issue, I suggest reaching out to Apple Support from the following link for additional assistance: Get Support


Kind regards.

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SMS Messages

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