Catalina and iCloud password unknown error

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Level 1

12 points

Catalina and iCloud password unknown error

Hello,

My husband installed Catalina on his MacBook Pro 2016 and has been unable to sign into iCloud. Every time he tries, a message appears "Verification failed. Unknown error occurred." He's tried resetting his password several times, has uninstalled and reinstalled Catalina and restarted multiple times. Nothing accepts his password on the Mac, system preferences, mail, messages, this forum, etc. He has no problems on his phone. He's been in touch with Apple Support for over two weeks, but to no avail.

Any help is greatly appreciated.

Posted on Oct 18, 2019 1:19 PM

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Answer 1

Eric Root

Level 10

685,221 points

Oct 18, 2019 1:42 PM in response to maryekw

Some people have solved this by going to System Preferences/Internet Accounts, selecting an iCloud account there, and signing in. You need to repeat this for each iCloud account.

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Answer 2

maryekw Author

Level 1

12 points

Oct 18, 2019 1:51 PM in response to Eric Root

Thank you. Unfortunately with the update to Catalina, the iCloud accounts no longer shows under Internet accounts and when he tries to add it, the unknown error account appears.

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Catalina and iCloud password unknown error

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