iPad Outlook (Hotmail) issue after last IOS update.

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26bosman Author

Level 1

16 points

iPad Outlook (Hotmail) issue after last IOS update.

Hi there,

I'll try and explain this as simply as possible.

Whilst using my iPad, when I receive an email I get a red dot attached to the email icon as expected.

When I go to my inbox, the email is showing there with a blue dot as unread as expected.

However, when I open the email and read it, the red dot remains on the icon and the email still displays a blue dot in my in box.

These only disappear when I open the email a second time.

This has only started since the recent IOS update.

Is this a bug? Is there anything I can do to change this behaviour?

Thanks for any advice.

iPad Air 2, iOS 12

Posted on Oct 19, 2019 1:16 AM

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Answer 1

Best reply

LotusPilot

Community+ 2024

Level 10

281,118 points

Oct 19, 2019 2:34 AM in response to 26bosman

Okay - the more obvious potential fix didn’t work in this instance.

Mailbox related issues have been seen to occur - several reports noted in these fora - again, most have been resolved. Have you tried completely removing the Outlook Mail account from your device - and then re-adding the account?

This action completely resets the mail account on the device. As your email should still be on the server, nothing should be lost.

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Answer 2

Oct 19, 2019 2:19 AM in response to 26bosman

Following update to iPadOS, it has frequently proven necessary to force-restart a device to clear various peculiar issues that have appeared. Most of these seem to clear successfully with just this simple extra restart following the update.

Do let us know how you get on.

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Answer 3

26bosman Author

Level 1

16 points

Oct 19, 2019 3:12 AM in response to 26bosman

Boom!

All good now.

If anyone else has this issue, all I did was go into my accounts, tap on mail, then close the mail tab and re open it. No need to delete the account and re input everything.

Thanks very much for a quick, simple fix. Much appreciated.

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