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DTMF Tone on IOS 13 issue

There is a new feature on IOS 13 on my iPhone X (I went into an Apple store and tested in on several phone models all using IOS 13) that shortens the DTMF tone. So when you press a number in a automated system it has a short beep instead of a long tone. Every number on a keypad has a different DTMF tone that is how automated systems recognize that you have pressed 1 for english. I have an iPhone 8 with IOS 12 and IOS 12 still has the long DTMF signals, so this is an IOS 13 issue The short beep is not an issue when I am dialing out, but is an issue when I am trying to accept collect calls through a 3rd party, automated system when I press zero to accept the call it drops it because the DMTF tone is too short for the automated system to capture it. Anyone else having this issue.?

iPhone X

Posted on Oct 19, 2019 2:07 PM

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Posted on Dec 14, 2019 12:21 AM

The hilarious part in all of this: Apple's own IVR system is unable to pick up the tones. So when Apple support calls you, you are unable to press "1' to accept the call.


So much for that theory about properly designed IVR systems.

124 replies

DTMF Tone on IOS 13 issue

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