ipnone stuck when installing the updates

ipnone stuck when installing the updates

iPhone 6s Plus, iOS 12

Posted on Oct 20, 2019 12:46 AM

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Question marked as Top-ranking reply

Posted on Oct 25, 2019 2:36 PM

Hello monna1313,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to get your iPhone past the Apple logo while updating your iPhone. First, try force restarting your iPhone with these steps:



"Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo."



If you're still having this issue, please follow the steps in the section titled "If your device turns on but gets stuck during start up" in this Apple resource, and make sure to choose the "Restore" option and to apply a recent backup once this process is complete, if you have a recent backup.



If your iPhone, iPad, or iPod touch won't turn on or is frozen



Cheers!

1 reply
Question marked as Top-ranking reply

Oct 25, 2019 2:36 PM in response to helen278

Hello monna1313,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to get your iPhone past the Apple logo while updating your iPhone. First, try force restarting your iPhone with these steps:



"Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo."



If you're still having this issue, please follow the steps in the section titled "If your device turns on but gets stuck during start up" in this Apple resource, and make sure to choose the "Restore" option and to apply a recent backup once this process is complete, if you have a recent backup.



If your iPhone, iPad, or iPod touch won't turn on or is frozen



Cheers!

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ipnone stuck when installing the updates

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