SSL Certificate error - can't view website

Question

Level 1

5 points

SSL Certificate error - can't view website

One of my clients recently changed their website to wordpress and the domain host also changed. I am now getting a certificate error when I try to visit the site and Safari tells me the site is unavailable. I know the site is working because I can view it on safari on my iphone.

I have had the domain check their set up and it is all correct.

No one else is having this issue. It only seems to be my macbook that won't allow the site.

I've tried clearing all my caches including system caches.

Can someone please help?

MacBook Pro 13", macOS 10.14

Posted on Oct 20, 2019 8:48 PM

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Answer 1

Eric Root

Level 10

685,245 points

Oct 24, 2019 6:49 PM in response to whizzme

Have you tried deleting the site certificate from Applications/Utilities/Keychain Access, then quit/reopened Safari, and see if the site will load?

Try another browser as a test.

Firefox 10.9 or higher

Opera Browser 10.9 or higher

SeaMonkey 10.9 or higher8

Waterfox 10.8 or higher

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Answer 2

Dec 10, 2019 12:20 PM in response to fancybike

Found the problem - I hadn't thought to check my hosts file. I moved my client to a new host last year and forgot to delete info from the hosts file after I was done.

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Answer 3

Eric Root

Level 10

685,245 points

Dec 10, 2019 10:47 AM in response to fancybike

If you did all the above suggested fixes, have you restarted/reset your router?

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Answer 4

whizzme Author

Level 1

5 points

Oct 29, 2019 5:35 PM in response to whizzme

Can someone please help with this??

I can access the website using the Brave browser and an external internet connection. But still cannot access in Safari.

Once I get home and connect to my wifi I can no longer access the website in Brave either.

PLEASE HELP

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Answer 5

whizzme Author

Level 1

5 points

Oct 24, 2019 5:02 PM in response to whizzme

This is becoming urgent. I need to be able to access my client's website. Please help!!

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Answer 6

whizzme Author

Level 1

5 points

Oct 24, 2019 6:59 PM in response to Eric Root

Yes I’ve deleted the certificate and restarted. And tried using Chrome and Brave and none of them will let me in.

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Answer 7

whizzme Author

Level 1

5 points

Oct 24, 2019 7:00 PM in response to whizzme

It’s like no matter what I do it insists on retrieving the old certificate not the new one.

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Answer 8

whizzme Author

Level 1

5 points

Oct 24, 2019 7:01 PM in response to whizzme

I even tried setting it to trust the certificate but that didn’t work either.

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Answer 9

whizzme Author

Level 1

5 points

Oct 24, 2019 7:42 PM in response to Eric Root

Hi Eric

I set up another administrator and logged in as them.

I still got the error message in Safari

But I could get to the website in Brave

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Answer 10

whizzme Author

Level 1

5 points

Oct 24, 2019 7:50 PM in response to whizzme

I restarted in safe mode using my own log in and the same thing as above. I could get to the website using Brave but still got the error message with safari.

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